Khadijah Yiesha

Polished and personable hospitality professional with 8+ years of experience delivering exceptional service across luxury, fine dining, and high-volume environments. Known for a warm, professional presence, strong attention to detail, and the ability to anticipate guest needs before they arise.

Certified

Bartender with a proven ability to craft cocktails, manage bar operations, and create memorable guest experiences. Comfortable in upscale, member-focused environments including country clubs, resorts, and fine dining establishments. Seeking a part-time or full-time role where exceptional service and a genuine passion for hospitality create immediate value.

Client Service Coordinator - Keswick Hall - Forbes-Rated Luxury Resort - Charlottesville, VA

(2024-04 - 2026-03)

• Delivered white-glove hospitality service to high-net-worth guests at one of Virginia's premier luxury resorts, maintaining consistently high satisfaction and repeat bookings
• Anticipated guest needs and personalized experiences for VIP members and long-term clients, embodying the standard expected in private club and fine dining environments
• Drove revenue through upselling premium packages, dining experiences, and resort amenities to discerning clientele
• Resolved escalated guest concerns with grace and professionalism, consistently turning difficult situations into positive outcomes
• Collaborated across food and beverage, events, and accommodations teams to ensure seamless, memorable guest experiences

Lead Front Desk Coordinator - Better Bodies Chiropractic - Richmond, VA

(2022-12 - 2024-04)

• Oversaw all front desk operations including patient intake, check-ins, scheduling, and insurance verification for a high-volume clinical practice
• Reduced scheduling gaps and improved patient retention by implementing proactive appointment reminder workflows
• Trained and onboarded new front desk staff on practice management software, HIPAA protocols, and patient communication standards
• Served as primary point of contact for patient inquiries, billing questions, and care coordination, managing 30 or more patient interactions daily

Host and Server - Outback Steakhouse - Richmond, VA

(2020-12 - 2022-12)

• Welcomed and seated guests in a high-volume dining environment, ensuring smooth seating flow and positive first impressions
• Delivered attentive, knowledgeable table service including food and beverage recommendations, upselling specials, and managing multiple tables simultaneously
• Developed strong product knowledge of beer, wine, and cocktail offerings to confidently guide guest selections and increase average check size
• Maintained a positive, professional presence during peak service hours while ensuring every guest felt valued and well cared for
• Supported bar operations during high-volume shifts, assisting with drink preparation and bar setup as needed

Cashier and Customer Service Associate - Marshalls - Richmond, VA

(2017-12 - 2020-12)

• Provided friendly, efficient checkout service to high volumes of customers in a fast-paced retail environment
• Handled cash, credit, and return transactions accurately while maintaining a balanced drawer at end of each shift
• Assisted customers with product questions, store navigation, and issue resolution to ensure a positive shopping experience
• Recognized consistently for punctuality, a positive attitude, and maintaining a welcoming presence on the floor

Bartending Certification - Richmond, VA

Project Management Certification - Coursera (2024-05)

Cyber Security Certification - Coursera (2026-04)

Esthetics - Plush Beauty School of Professions

Certified Yoga Instructor - Lotus School of Integrated Professions

Licensed Massage Therapist - Lotus School of Integrated Professions