Khalil Abrams

Recent honors college graduate with experience in the fields of digital marketing hospitality service, social media content, promotional activations, press releases, and data analysis. Detail-oriented professional with a 6-year work career developing skills in conflict resolution, customer satisfaction, and process simplifications.

Arrival/Guest Services Ambassador at Downtown Grand Hotel & Casino (2023-08 – 2024-01)

• Greet various VIP guests inside lobby area to give them a small taste of the hotel's numerous amenities plus surrounding area to help spread brand awareness and recognition
• Assisted in completing daily tasks and resolving issues that guests needed to resolve in a timely manner
• Worked diligently to deliver a lasting and memorable experience for VIPs visiting from other countries and nearby states

PJ Boatwright Intern at Maryland State Golf Association (2020-03 – 2020-10)

• Wrote and edited various tournaments recaps/articles for company website
• Worked alongside tournament directors to officiate and score each player during their round of golf
• Helped improve different aspects of the company website as well as social media pages

Marketing/ Promotions Intern at Radio One Baltimore (2017-05 – 2017-08)

• Worked directly with marketing & promotions as well as the sales and digital department to provide ideas for giveaways and other promotional events on social media
• Collaborated with radio WOLB Talk 1010 show host Larry Young to discover the popular issues in the news for use in his weekly on-air segments
• Assembled company tents, arranged display tables, and prepared various activations for the promotions team at various events during the summer of 2017
• Produced presentations to company clients as well as different prospective sponsors looking to partner with our company

Customer Service Representative at Abrams Insurance Agency (2011-12 – 2015-12)

• Assisted with developing PowerPoint presentations for insurance seminars for agency
• Retained records of customer discussions and transactions, recording details of inquiries, challenges and responses

Outside Services Assistant at Caves Valley Golf Club (2010-05 – 2014-08)

• Communicated and interacted with many successful local business executives and celebrities to ensure they had a successful golf round and stay at the golf course
• Assisted members with provided them information on their tee times and starting locations on the golf course

Bachelor of Science in Business Administration (Marketing concentration) – Cheyney University (2014-08 – 2019-05)

HS Diploma – Susquehannock High School (2014)