Khalilah Jones

Self-driven individual proficient in interpersonal communication skills; works effectively with people from diverse professional and cultural backgrounds with the ability to empower others and foster a cohesive business environment. Proficient with Microsoft Office. Demonstrates ability to meet multiple performance goals by strict deadlines both independently and collaboratively.

Assistant Restaurant Leader/ General Manager at Raising Cane's (2022-11 – Present)

Role entails leading a team with a focus on daily operations, crew development, Restaurant manager development, and sincere customer engagement.

• Creating development plans for crew with achievable weekly goals, weekly check-ins, re-evaluations every 45 days and every day hip-to-hip coaching
• Inventory Management
• Promotions
• Schedules
• Crew compliance
• Daily and Weekly Recaps
• Hiring crew
• Creating training schedules
• Feedback after every shift to check-in with their experience
• Table touches
• Greeting all guests
• Quality assurance (food audits)
• Proficient in Workday with payroll, promotions, developmental check-ins, & attendance tracking
• Promoting exceptional customer service and coaching crew on the same service

Store Manager at Starbucks Coffee Company (2020-08 – 2022-11)

Role entails leading a team in a store as if it were my own through managing daily operations and financial acumen, while creating community relationships with customers.

• Training plans tailored to the learning styles of team
• Barista focuses were on developing their craft and owning some responsibilities of Shift Supervisors
• Shift Supervisor focuses are on owning a role in the store that affects daily operations, while working one-on-one with baristas to do small tasks within their role
• Inventory Management
• Creating action plans to control COGS through P&L and team management
• Hosted hiring fairs to staff stores with the best talent to combat staffing challenges across the DMV area
• Scheduling and payroll experience; completed on a weekly basis

Assistant Store Manager at Starbucks Coffee Company (2019-12 – 2020-08)

Role entailed leading a new team through the lens of a Store Manager.

• Conducted development conversations with baristas to get them engaged with their growth within the company
• Assigned Shift Supervisors areas of responsibility for their development for the next level of management; owned different parts of the business and was able to speak on it. Once they accomplished that area, the responsibility would rotate to gain experience somewhere else.
• Completed a TLA from August 2020-November 2020 and received an official promotion in November 2020
• Scheduling & payroll experience

Shift Supervisor at Starbucks Coffee Company (2017-03 – 2019-12)

Role entailed leading a team through means of training, shift execution, and direct communication.

• Trained employees through Starbucks standards and proper coaching
• Proper cash management practices
• Managed Inventory through placing orders and controlling COGS through pars
• Able to communicate through mediation for team and de-escalation with customers

Barista at Starbucks Coffee Company (2014-05 – 2017-03)

Role entailed promoting Starbucks culture, values, and mission while maintaining a calm demeanor during periods of high volume or unusual events to anticipate customer needs, keep the store operating to standard, and setting a positive example for the shift team.

Bachelor of Science in Integrative Health – Arizona State University (2018-05)