Server - Blue Ginger - Miramar, FL
(2025-03 - 2026-01)
- Drove beverage and appetizer revenue through strategic suggested selling, leveraging a deep understanding of the menu to tailor recommendations to guest preferences.
- Cultivated a loyal guest base by providing personalized, anticipatory service and resolving any service hurdles with professional poise and a solution-oriented mindset.
- Execute accurate and high-volume financial transactions, overseeing payment processing for up to six tables concurrently.
- Articulated the nuances of Pan-Asian cuisine, providing detailed descriptions of ingredients, preparation methods, and flavor profiles.
Server /Bartender - Momosan Wynwood - Miami, FL
(2021-09 - 2023-03)
- Maintain strict legal compliance by verifying identification for age-restricted transactions.
- Demonstrated comprehensive knowledge of Morimoto's signature Japanese-fusion menu, providing curated recommendations and elucidating intricate flavors and ingredients.
- Executed a seamless, multi-course service in a high-energy, high-volume environment, ensuring precise timing and adherence to elevated hospitality standards.
- Acted as a knowledgeable consultant to guests, providing thoughtful recommendations on artisanal cocktails and sake flights that aligned with their specific preferences.
Hostess - The Cheesecake Factory - Aventura, FL
(2019-10 - 2020-12)
- Cultivated a welcoming environment by providing attentive, high-level hospitality to all patrons upon arrival.
- Coordinated logistics for large parties and managed guest flow using digital reservation systems.
- Acted as a primary point of contact for customer inquiries, maintaining a professional brand image.
- Oversaw the training of new employees to ensure adherence to company service protocols.
- Effectively address guest inquiries and concerns to ensure a satisfactory resolution and uphold the establishment's reputation for excellence.
Shift Manager / Key Holder - Kmart - Miami, FL
(2018-07 - 2019-06)
- Responsible for monitoring cash registers, conducting daily till balancing, and overseeing all money-handling procedures for the team.
- Delegated tasks and managed shift coverage for sales floor teams to optimize productivity.
- Diligently enforced store security policies and loss prevention standards to protect company assets.
- Resolved escalated customer concerns with professionalism, ensuring high brand loyalty.
- Maintained composure and proactively managed high-traffic periods, reallocating resources to reduce wait times and improve efficiency.
Staff Member - The Boys and Girls Club - Miami, FL
(2014-06 - 2018-08)
- Demonstrated exceptional situational awareness and conflict resolution skills, ensuring a safe and structured environment through effective group dynamic strategies.
- Ensured strict safety protocols and administrative standards, including accurate attendance tracking, incident reporting, and supervision of large youth groups.
Crew Trainer - McDonald's - Miami, FL
(2017-10 - 2018-04)
- Ensured 100% transaction accuracy by verbally repeating orders and confirming details with customers.
- Trained team members on hospitality best practices and efficient production standards.
- Optimized drive-thru and front counter throughput by implementing advanced multitasking techniques and streamlining order-fulfillment processes.
