Khandoker Juna Yet

Detail-oriented data quality professional with over four years of experience in content review, data validation, and customer-focused operations. I follow written guidelines closely, make sound judgment calls on ambiguous items, and deliver accurate, consistent work in remote, deadline-driven settings. I write clearly, learn new platforms quickly, and take pride in the careful human work that makes AI systems more accurate and useful.

I am seeking to contribute to Workada's AI data labeling and evaluation team.

Data Quality Specialist (Remote) - North Charleston, SC

(2022)

• Review and validate 200+ records and content items daily, maintaining accuracy above 98% against detailed written guidelines.
• Classify, label, and verify information across large datasets, keeping criteria consistent between reviewers and batches.
• Flag ambiguous or edge-case items, then document the issue and recommend a resolution to team leads.
• Share quality metrics, error trends, and process suggestions in weekly supervisor check-ins, which reduced rework by about 15%.
• Track throughput, accuracy, and turnaround time in Excel and Google Sheets.
• Coach new team members on guidelines, tools, and quality expectations.

Customer Support & Administrative Associate - Charleston, SC

(2020 - 2022)

• Handled 50+ daily inquiries by phone, email, and chat, resolving about 90% of issues on first contact.
• Kept customer records accurate and searchable in CRM software, supporting clean data and faster follow-up.
• Wrote clear customer responses and internal knowledge-base articles that improved team consistency.
• Protected confidential customer information in line with company privacy policies.
• Met deadlines reliably and received positive supervisor feedback for dependability.

Office & Operations Assistant - North Charleston, SC

(2017 - 2020)

• Managed scheduling, data entry, filing, and reporting for a team of 12 employees.
• Built reports and presentations in Excel and PowerPoint for management review.
• Created an organized digital filing system that cut document retrieval time for staff.
• Coordinated vendor communication, purchase orders, and inventory records with a focus on accuracy.

Associate in Applied Science - Business Administration - Trident Technical College (2016)