Khayla Washington

Highly motivated and detail-oriented Information Technology graduate with a strong foundation in technical support, networking, and customer service. Demonstrated experience in administrative operations, with proven skills in troubleshooting, effective communications, and multitasking. Eager to contribute to a dynamic IT team in an entry-level role where I can apply my technical knowledge, problem-solving abilities, and dedication to continuous learning and growth.

Program Assistant - US Department of Defense

(2018-01)

• Operate front desk systems and respond to technical inquiries from staff and parents.
• Use Microsoft Office Suite and online scheduling tools to maintain communication and manage records.
• Maintain data logs and digital documentation daily; provide basic tech support to coworkers.
• Ensure smooth operation of office systems, troubleshoot printer/copier/network issues as needed

Teacher - Little Lamb

(2014-01 - 2018-12)

• Responsible for planning and implementation of the program curricula activities in accordance with Prince William County Department of Education standards and regulations.
• Prepared observation reports for the school and parents to meet individual milestones for the children assigned to my room.
• Reviewed policies and procedures to properly employ required techniques to ensure confidentiality, reliability, and accessibility were available to every parent, which resulted in being recognized by managers.
• Entrusted to stand in as temporary acting supervisor when managers were absent at the facility, ensuring operating the front desk daily tasks, answering the phones, and maintaining the flow of operations.

B.S. - Information Technology in Cybersecurity - Strayer University (2020-01 - 2025-12)

High School Diploma - Woodbridge high School (2009-01 - 2012-12)