KiaBe

Proven track record of efficiency, dependability, and customer service. Integrity and a strong work ethic. Highly motivated with an ability to adapt on the fly and provide exceptional customer service. Open-minded, fun-loving retail sales associate with many years of experience resolving customer issues and concerns and providing exceptional customer service. Highly motivated in a fast-paced environment, maintaining strict deadlines, and dealing with multiple tasks.

Deli/ Bakery; Asset Protection; Delivery Driver/ Shopper at Walmart (2022-06 – Present)

• Assist customers at the service counters, fulfill custom orders, and help shoppers locate specific items.
• Prepare, slice, and package ready-to-serve deli and bakery items according to company recipes and quality standards.
• Rotate stock, verify expiration dates, dispose of lesser quality items, and stock displays.
• Comply with detailed cleaning schedules to keep food preparation areas, equipment, and shelves sanitized.
• Monitor and maintain proper temperature controls for refrigerated and heated food items.
• Monitor the sales floor, utilize surveillance systems (CCTV), and identify suspicious behaviors to deter shoplifting and mitigate retail shrink.
• Conduct internal and external investigations, manage incident documentation, and collaborate with local law enforcement when necessary.
• Execute daily safety audits, enforce environmental, health, and safety (EHS) guidelines, and ensure emergency evacuation protocols are in place.
• Act as a visible security presence while maintaining a professional, helpful, and courteous demeanor with customers.
• Use a handheld device (TC) to locate, select, and bag items from the store shelves to fulfill online grocery orders.
• Attention to detail to ensure product freshness and making the best customer-approved substitutions when items are out of stock.
• Stage the completed orders, review them for accuracy, and safely load the goods into a Walmart delivery van (an electric vehicle).
• Drive to customer residences and carry items directly inside their homes, frequently organizing the groceries right into their refrigerator or pantry.
• Use a secure one-time entry code or smart entry device to access the home.
• Required to wear a body-worn camera during deliveries to ensure security and transparency.
• Greet customers, provide updates, and assist with any order questions.

Freight Associate at The Home Depot (2013-02 – 2017-09)

• Manually unloaded heavy delivery trucks and sorted merchandise using conveyor belts, manual pallet jacks, and forklifts.
• Moved product from receiving to the sales floor.
• Unpacked boxes and stocked items on shelves and stored them in overhead racks until needed.
• Assisted with building displays, updated pricing, and reorganized aisles so the store is clean and shoppable by opening time.

General education – Morse High School (1997-06)