Kiambu Gall

Dependable delivery professional with 6 years of experience completing food and grocery orders through DoorDash, Uber Eats, and Instacart. Skilled in navigating Brooklyn and surrounding areas, managing time-sensitive deliveries, communicating with customers, and handling orders carefully. Brings strong technology skills, attention to detail, and a professional customer-first approach.

Independent Delivery Driver at DoorDash, Uber Eats and Instacart (2020-01 – Present)

• Completed food, grocery, and retail deliveries accurately and on time while following pickup and drop-off instructions.
• Used delivery apps, GPS, and real-time route adjustments to plan efficient routes and meet delivery windows.
• Communicated clearly with customers and merchants about substitutions, order updates, delays, and delivery details.
• Handled food and grocery orders with care, maintaining organization, quality, and customer privacy.
• Worked independently in a fast-paced environment while balancing multiple pickups and deliveries.

UX Designer at IBM Corporation (2019-07 – 2024-02)

• Redesigned internal applications using Figma, Sketch, Photoshop, and Adobe After Effects.
• Created animated user guides and supported design systems, onboarding, and recruitment materials.
• Collaborated across teams to deliver clear, user-focused digital experiences.

MD and I Design Team at IBM Corporation (2017-03 – 2018-05)

• Designed websites, presentations, posters, brochures, diagrams, and internal wiki content.
• Edited video content and supported redesign work for internal communications.

Market Development and Insights Team at IBM Corporation (2015-07 – 2017-02)

• Supported website development, database integrations, Lotus Notes access administration, and Excel-based work.
• Worked carefully with access requests and internal information systems.

Global Technology Services Intern at IBM Corporation (2014-06 – 2014-08)

• Learned and supported Nagios monitoring for servers, switches, applications, and services.

Teacher Assistant at Pathways in Technology Early College High School (2012-06 – 2012-08)

• Tutored incoming freshmen in geometry, assisted with assignments, and supported classroom organization.

Bachelor's degree in Computer Systems Technology – New York City College of Technology (2012-07 – 2015-06)