ATE Go-live Support at AthenaHealth (2020-06 – Present)
Currently providing EMR software training and go-live support for the following clients: VirtiousIT and Medasource.
- Serve as a Go-live training resource.
- Provided at-the-elbow support to clinicians, and front-end staff.
- Assisted to resolve workflow and application issues.
- Work closely and effectively with physicians, and end users.
- Assist with collecting data for reporting of issues.
- Part of the Go-live team provided at-the-elbow support for users.
- Part of the soft go-live team, converting appointments from Legacy system into Current System
OD Technician at VisionWorks (2020-11 – Present)
- Register patients using Client specific software
- Perform complete retractions
- Review Patients medical history
- Retrieve Insurance information for billing
Screener at Marietta Eye Clinic (2020-07 – 2020-11)
- Register patients using Client specific software
- Perform complete retractions
- Review Patients medical history
- Retrieve Insurance information for billing
Support Specialist at Automobile Acceptance Corporation (2011-06 – 2020-09)
- Document resolution of Respond to tickets generated by end users via ticketing system
- Received calls from users
- Train users remotely and in classrooms
- Document resolution of tickets in order to build process knowledge base
- Asset and Software management
