Detail-oriented Healthcare Administrative and Patient Access Professional
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Detail-oriented Healthcare Administrative and Patient Access Professional with 3+ years of experience in medical office operations, patient registration, appointment scheduling, insurance verification, front-desk support, and high-volume customer service. Experienced supporting primary care, multiple medical specialties, and healthcare services across the U.S., assisting both new and established patients. Skilled in insurance inquiries, referrals, prescription requests, lab orders, imaging, procedures, patient communication, and electronic documentation.
Proficient with eClinicalWorks (eCW), Cerner, Meditech, Availity, and Yardi. Known for professionalism, accuracy, HIPAA-compliant communication, strong organization, and compassionate patient service.
Physician office scheduler remote - HCA Healthcare - Remote
(2026-05)
As a Remote Physician Office Scheduler with HCA Healthcare, I manage approximately 100+ patient calls daily using the eClinicalWorks (eCW) system, supporting primary care and multiple medical specialties across the U.S. for both new and established patients. I coordinate appointments, insurance inquiries, prescription requests, lab orders, referrals, imaging, surgeries, and other medical procedures while ensuring accurate, timely, and efficient patient care coordination.
Concierge - Briarview Senior Living
(2026-03)
As a Concierge at Briarview Senior Living, I provide front-desk, customer service, and administrative support for residents, families, visitors, and staff. I manage phone calls, emails, resident requests, scheduling, records, correspondence, and general office tasks while maintaining a welcoming and professional environment. I coordinate maintenance requests and work orders through the Yardi system, communicate with maintenance and management teams, follow up on resident concerns, and assist with day-to-day community operations to ensure efficient and responsive service.
Administrative Assistant - Jackson County Memorial Hospital
(2023-01 - 2024-05)
Managed 30 guest per shift while handling the day-to-day front desk operations such as coordinated check-in/out, collected insurance and directed patients to their correct destination. Facilitated multiple phone lines and had over 20+ calls a day with patients, vendors, providers office, and insurance companies. I also provided administrative and clerical support via Electronic Medical Record system, maintained filing system and databases, and organized material
Patient Access Rep - Western Missouri Medical Center
(2024-07 - 2026-01)
Managed the outpatient registration desk checking patients in for multiple units, collecting patient information, insurance and signatures for any additional documents as well as collecting payments. Handled multiple phone systems, prepared admission into the hospital, and directed all guests to their correct destinations.
Bachelor of Arts in Arts & Science - Healthcare Administration - Midwestern State University (2022-08 - 2026-05)
High School Diploma - Uplift Mighty High School (2018-08 - 2022-05)
