Kiana H.

Multi-Line Claims Advisor at CSAA Insurance Group (2025-01 – Present)

Manage multi-line insurance claims while providing timely and accurate claim resolutions.

Conduct investigations, evaluate liability, and communicate policy coverage decisions to customers.
Maintain detailed claim documentation and coordinate with vendors, adjusters, and claimants.
Handle complex, high-volume caseloads while delivering excellent customer service.

Claims Adjuster (Temporary) at Hagerty Insurance (2024-04 – 2024-12)

Handled insurance claims investigations and supported efficient claim resolution processes.
Reviewed policy coverage, assessed damages, and communicated settlement information to customers.
Maintained accurate records and collaborated across departments to resolve claims effectively.

Senior Auto Claims Adjuster at USAA (2022-04 – 2024-04)

Managed high-volume auto claims involving liability investigations and damage assessments.
Negotiated fair claim settlements while collaborating with customers, attorneys, and appraisers.
Reviewed evidence and policy coverage to determine liability and claim resolution outcomes.
Delivered professional and empathetic customer service throughout the claims process.

Collections Specialist at First Source Advantage (2020-06 – 2022-03)

Negotiated payment arrangements and resolved delinquent customer accounts.
Utilized communication and conflict-resolution skills to handle customer disputes professionally.

Customer Service Representative at Convergent Contact Solutions (2017-01 – 2020-05)

Resolved customer inquiries and service concerns in a fast-paced call center environment.
Maintained professionalism and strong customer satisfaction during escalated interactions.

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