Kiana Lee

Experienced Customer Service Representative who is eager to establish a career. Dedicated to creating an outstanding customer experience for customers and guests. Friendly and outgoing individual who gets along well with others. Seeking to join an organization where I can utilize my experience while continuing to build skills that lead to long-term success.

Client Care Representative - Step One Automotive - Fort Walton Beach, FL

(2022-01 - 2024-11)

• Efficiently answered customer phone calls and established follow-ups for service appointments
• Quickly responded to internet, phone, and live chat inquiries using scripts and templates
• Provided customers with initial product information and directed them to appropriate dealership resources
• Understood and presented initial financing options based on customer needs
• Utilized CRM tracking system daily for customer information

Main Control - Okaloosa Youth Academy - Crestview, FL

(2021-08 - 2021-12)

• Operated telephone switchboard to answer, screen, and forward calls
• Greeted visitors to determine the nature of their visit and direct or escort them to their destinations
• Efficiently process and resolve complaints from customers or the public
• Properly maintain detailed records regarding youth movement and all calls or communication

Personal Support - Eagle Medical - Fort Walton Beach, FL

(2021-05 - 2021-08)

• Provide transportation and supervision for errands, activities, and outings
• Ensured ongoing emotional support and friendship to individuals with disabilities
• Assisted with cooking, cleaning, and personal hygiene

High School Diploma - Crestview High School (1993-05)