Shift Manager - McDonald's - Two Harbors, MN
(2024-11 - 2026-07)
- Train 15+ crew members, walk employees through new positions ensuring quality service, providing feedback, maintaining cleanliness and food safety protocols
- Help team improve efficiency of service and increase customer satisfaction by placing shift members in roles they excel in, managing food inventory, and ensuring customers receive high quality food
- Develop shift forms to provide organization before shifts
- Successfully managed full-service responsibilities in short-staffed situations, including order taking, food preparation, and customer service, while maintaining quality and speed
- Resolve customer and employee complaints promptly, improving guest experience and team morale
- Support employees by ensuring well-being, safety, create a positive environment
- Managed cash handling processes, including accurate transaction processing and secure daily deposits
- Prepare the store for the next shift manager. Complete tasks including cleaning all equipment, upkeep stocking, clean lobby, clean restrooms
Etsy Store Owner - Knottedbykiara - Two Harbors, MN
(2022-03)
- Created and sold over 170 handmade jewelry and keychains
- Post videos on TikTok and Instagram showcasing process of making products to advertise and increase sales
- Package orders, create shipping labels, and manage pricing and transactions
Housekeeping - Superior Shores Resort - Two Harbors, MN
(2023-06 - 2024-11)
- Clean 7+ hotel rooms in a timely manner within 8 hour shifts, meeting cleanliness standards
- Collaborate with other team members to complete large deep cleaning projects
