Kierra Jhani

Detail-oriented healthcare professional with 4+ years of progressive experience in revenue cycle operations, claims management, and insurance analysis. Proven ability to optimize reimbursement processes, identify trends in denials, and support financial performance through data accuracy and cross-functional collaboration. Skilled in educating teams, resolving complex payor issues, and maintaining compliance in fast-paced clinical environments.

Insurance and Billing Coordinator at Castle Dental SmileBrands INC. (2025-06 – Present)

• Built and maintained relationships with insurance payors to streamline claims processing and improve reimbursement timelines.
• Submitted, tracked, and resolved primary and secondary claims, minimizing denials and supporting timely revenue capture.
• Managed accounts receivable, including payment posting, reconciliation, and follow-up on outstanding balances.
• Coordinated pre-authorizations, reducing delays in treatment and improving patient care efficiency.
• Analyzed claim issues and trends, supporting resolution of reimbursement discrepancies and denials.
• Entered and maintained accurate patient demographics, guarantor, and insurance data within company systems.
• Responded to insurance and internal inquiries, ensuring timely and effective issue resolution.

Lead Treatment Coordinator (AOM) at LoneStar Pediatric Dental and Braces-D4C Dental Brands INC. (2022-03 – 2025-02)

• Coordinated and submitted pre-authorizations, reducing treatment delays and improving case acceptance.
• Verified benefits and explained financial obligations to patients, increasing clarity and trust.
• Collaborated with orthodontic, oral surgery, and anesthesia teams to support comprehensive care delivery.
• Trained staff on insurance workflows, billing procedures, and office operations, improving consistency and efficiency.
• Utilized dental and medical coding knowledge to support accurate claims submission and reimbursement.
• Assisted in identifying workflow gaps and implementing process improvements to enhance office productivity.
• Educated patients on treatment plans, costs, and insurance coverage to support informed decision-making.
• Addressed patient inquiries and resolved concerns with professionalism and empathy.
• Maintained data accuracy in patient charts and supported efficient office workflow.
• Maintained compliance with HIPAA, protecting patient and business information.

Lead Treatment Coordinator (AOM) at LoneStar Pediatric Dental and Braces-D4C Dental Brands INC. (2021-10 – 2022-02)

• Educated patients on treatment plans, costs, and insurance coverage to support informed decision-making.
• Addressed patient inquiries and resolved concerns with professionalism and empathy.
• Maintained data accuracy in patient charts and supported efficient office workflow.
• Maintained compliance with HIPAA, protecting patient and business information.

Business – Central Texas College

High School Diploma – Killeen High School (2012 – 2016)