Kilah Clayton

Motivated team player, with an abundance of experience in assisting others. Accomplished in recording accurate information while exceeding customers' expectations, with a strong background in conflict resolution and customer service. Committed to providing the highest quality service and creating a positive customer experience. Hoping to achieve established targets and team goals with an exceptional track record of success.

Customer Support Specialist | Remote at Partner Hero/Headway (2024-09 – Present)

• Provide a high-standard of empathetic and solution-oriented support to clients and providers through inbound call
• Assisting patients and providers with a variety of support topics including, but not limited to, billing and payment, scheduling clients, appointment attendance, and insurance verification.
• Facilitate communication between clients and providers to arrange care, escalating sensitive issues when needed.

Customer Service Rep | Remote at TLC & Associates (2023-01 – 2023-05)

• Kept accurate and current customer account information.
• Communicated with customers to assess and address individual needs.
• Processed orders and payments for benefits provided to members.
• Entered call details and solutions into customer accounts

High School Graduate – Americus-Sumter High South (2018)