Office Manager at Rick and Nancy's Window Fashions (2021-01 – Present)
- Performed daily duties of answering the phones, taking information from clients and setting up estimates and scheduling installations
- Closing out jobs in QuickBooks
- Making bank deposits when needed
- Stocking office supplies when needed
- Greeting and helping customers when they enter the store
- Signing for deliveries
- Entering orders online
- Paying bills when they are due
Biller at Tampa Armature Works (2019-05 – 2021-01)
Responsible for managing the accurate and timely billing for services rendered, including equipment sales, repairs, maintenance, engineering, field services, and other power solutions provided to clients. This role ensures proper invoicing, payment processing, and record-keeping related to customer accounts.
- Preparing and generating invoices accurately and promptly for services rendered and other related charges
- Reconciling customer accounts, addressing discrepancies, and resolving any billing-related issues or disputes
- Responding to client inquiries regarding billing, payments, and account status, and providing excellent customer service
- Working with other departments to ensure accurate and timely reporting and analysis
- Ensuring compliance with company policies and financial regulations related to billing
Estimator/CSR at Tampa Armature Works (2014-05 – 2019-05)
- Perform everyday office tasks
- Greet customers when they drop off units, enter their information into the system
- Process all paperwork that pertains to each job
- Download and maintain photos pertaining to each job
- Estimate each job once the disassembly has been completed and send the quotes out to the customers along with follow ups
- Prep the billing daily and for end of the month
- Dispatch and schedule our drivers for all unit deliveries and customer unit pickups
- Answer phones and provide customer service to the customers
- Served as HR numerous times when needed: to enter employee timecards, vacation requests, drug screens and other HR timely matters
Case Processor/Administrator at Investigation Specialists, Inc (2008-05 – 2014-01)
- Assist in every day office tasks
- Process incoming case assignments and do internet/background research
- Report formatting
- Manage imaging processes such as capturing video, putting video together with a title page, etc.
- Snag stills from video
- Run vehicle tags
- Answer phones and maintain the video storage
Human Resource Coordinator at Levitt and Sons (2006-09 – 2007-11)
Assisted the SVP of H.R. and performed many administrative duties throughout the Human Resource Department.
- Prepared and maintained all personnel files, new hire packets, I-9 verifications, various H.R. reports and responded to all Workers' Comp claims
- Helped set up appointments, meetings and conference calls
- Entered all employee information into the system
- Set up Requisition numbers and lists
- Managed office supplies
- Processed Personal Action Forms and Employee Referrals
- Answered phone lines, filing and other clerical duties
H.R. Coordinator/Administrative Assistant at TranseasternHomes (2003-06 – 2006-08)
- Prepared and maintained all personnel files, new hire packages, verification of I-9's, Federal audit paperwork, filed reports of accidents and injuries for Workers' Comp, Workers' Comp monthly audits, responded to all unemployment claims and assisted employees with understanding and following company polices
- Tracked and notified division managers of performance review dates, coordinated meetings, conference calls and seminars for personnel
- Prepared memoranda, correspondence, presentation materials, spreadsheets for payroll and time-sensitive matters
- Assisted as a liaison to company employees and outside recruiters
Administrative Assistant at Siemens Westinghouse (contracted through Spherion) (2001-06 – 2003-04)
- Assisted with front desk duties, including answering phones, filing, and other clerical tasks
- Prepared new employee files, orientation packages, payroll and other HR reports, memoranda and spreadsheets
- Coordinated office meetings
- Monitored office costs and supplies
- Assisted in core functions of recruiting and conducted phone screenings
