Kim Mecca

Customer-focused professional with more than 20 years of experience working directly with the public across real estate, customer service, technical support, and business operations. Skilled in resolving problems, answering questions, explaining information clearly, managing multiple priorities, and maintaining professional follow-up. Experienced with helpdesk support, CRM systems, Microsoft Office, Windows applications, technical troubleshooting, and customer communication by phone, email, and digital platforms.

Licensed Realtor at SARAVISTA REAL ESTATE (2026-01 – Present)

• Serve as a primary point of contact for buyers, sellers, landlords, tenants, and prospective clients, providing responsive service by phone, email, text, and in person.
• Answer questions, explain contracts and transaction steps clearly, and guide clients through time-sensitive decisions from first inquiry through closing.
• Coordinate appointments, deadlines, records, and follow-up while resolving concerns and working with lenders, inspectors, attorneys, property managers, vendors, and other professionals.

Licensed Realtor at NASSER REAL ESTATE INC. (2019-01 – 2026-01)

• Managed residential, commercial, and investment-property clients while providing ongoing customer support throughout each transaction.
• Responded to inquiries, identified customer needs, researched solutions, prepared transaction documents, and communicated next steps clearly.
• Coordinated with lenders and settlement providers while managing deadlines, documentation, and multiple active clients.

Licensed Realtor at WEICHERT REALTORS, MOBILE & ASSOCIATES (2007-01 – 2019-01)

• Built long-term customer relationships with buyers, sellers, tenants, landlords, and investors through responsive communication and follow-up.
• Handled questions and concerns, coordinated showings and inspections, prepared documents, and supported clients throughout sales and rental transactions.
• Acted as a liaison among customers and service providers to resolve issues and keep transactions moving.

Manager, Call Flow Administrator at METLIFE, INC. (2001-01 – 2007-01)

• Managed daily operations of a customer service and technical helpdesk, focusing on service quality, workflow, problem resolution, and timely support.
• Supported insurance professionals and internal users with business and technical questions while coordinating escalations and follow-up.
• Developed support procedures and training for business and technology initiatives and coached team members on customer service and troubleshooting.
• Coordinated software and hardware configuration, implementation, and technical issue resolution.

Second Level Systems Analyst at METLIFE, INC. (2000-01 – 2001-01)

• Provided Level 2 support for system, network, laptop, Windows, and application issues for insurance agents and business users.
• Diagnosed problems, explained solutions clearly, documented support activity, and assisted with backup and server-related support.

First Level Systems Analyst at METLIFE, INC. (1999-01 – 2000-01)

• Provided front-line Level 1 customer and technical support for software and hardware issues.
• Gathered information, documented problems accurately, resolved common issues, and escalated complex cases as needed.