Center Director – Pensacola Center - FLORIDA BLUE - Pensacola, FL
(2015-09 - 2026-07)
- Full operational and fiscal accountability for the overall performance, appearance, and strategic success of the center
- Lead, mentor, and coach center consultants to consistently meet and exceed aggressive sales, service, and retention targets
- Serve as the primary coordinator for multi-functional business units, local market presence, and high-impact community outreach initiatives
- Monitor and optimize key performance indicators (KPIs), including internal/external event attendance and center traffic
Director of Group Operations - COMBINED INSURANCE SERVICES, INC. - Pensacola, FL
(2014-08 - 2015-09)
- Spearheaded sales, client retention, and management of comprehensive employee benefit portfolios, including group health, life, disability, and ancillary products
- Navigated highly complex regulatory issues and compliance mandates, including Healthcare Reform guidelines
- Maintained Marketplace Certification as a Blue Diamond Contracted General Agent, successfully penetrating the under/over 65 individual markets
Mid-Market Combo Sales Representative / Agent Coordinator - FLORIDA BLUE - Pensacola, FL
(1998-06 - 2014-08)
- Generated and retained mid-market large and small group business lines across the Florida Panhandle region
- Managed, developed, and motivated external agent and broker networks to maximize pipeline volume and drive regional revenue
- Achieved elite multi-year recognition as a member of the President's Council and President's Club for top-tier production
- Honored with the prestigious statewide Net-Gain Producer Award and recognized as the top producer for Florida Combined Life Insurance Company
- Appointed to the Statewide Sales Advisory Council to collaborate on business policies, workflow overhauls, and corporate procedure changes
Co-Owner (Family Owned Business) - FIVE POINTS L&W, LLC - Pace, FL
(2007-07 - 2019-06)
- Direct all business management operations, including full fiscal accountability for P&L, accounting, financing, and cash flow
- Manage human resources, payroll, insurance, facility operations, and strict compliance with local, state, and federal business laws
Area Sales & Service Manager / Sales Representative - FIRST DATA MERCHANT SERVICES - Pensacola, FL
(1989-08 - 1998-06)
- Recruited, trained, and managed a high-performing team of sales and customer service representatives spanning multiple states
- Oversaw account production, pricing strategies, profitability, and customer retention across Alabama, Mississippi, and Northwest Florida
- Recognized as a Multi-Year National Top Producer for consistently shattering historical sales and account retention benchmarks
