Substance Abuse Case Manager - Impact Mental Health Services - Portsmouth, VA
(2026-05)
- Support adults with substance abuse issues who are seeking recovery, sobriety, and stronger stability through structured case management and service coordination.
- Complete client intakes, individualized service plans, referrals, monthly documentation, crisis support, resource linkage, and discharge planning to support treatment progress and continuity of care.
- Monitor probation compliance and coordinate with appropriate stakeholders to help clients remain aligned with recovery, legal, and service plan expectations.
- Attend weekly intensive outpatient program meetings to discuss client progress, substance abuse treatment participation, group engagement, and follow-up needs.
- Prepare Medicaid documentation using Microsoft Office and Google-based tools, with transition to Sunwave scheduled for June 2026.
Case Manager - Western Tidewater Community Services Board - Suffolk, VA
(2022-05 - 2026-05)
- Managed behavioral health case management services for adult clients by assessing needs, coordinating supports, and helping clients strengthen community living skills.
- Developed and updated individualized service plans in collaboration with clients, families, treatment providers, and service agencies to promote effective service delivery.
- Connected clients with community resources, rehabilitative supports, and life-skills services while providing follow-up counseling, instruction, and ongoing service coordination.
- Maintained accurate electronic health record documentation, including assessments, progress notes, referrals, service plans, and discharge-related information.
- Performed team lead-level duties beginning in Fall 2025, supporting case management coordination, documentation quality, workflow follow-up, and staff guidance while continuing to manage client services.
- Helped ensure case records, client communication, and service delivery practices aligned with HIPAA, Medicaid, agency, and licensure expectations.
Case Manager - Portsmouth Behavioral Healthcare Services - Portsmouth, VA
(2018-09 - 2022-02)
- Managed a monthly caseload of 35+ individuals with complex mental health and substance use needs, completing assessments and determining appropriate care levels.
- Coordinated services with private providers, hospitals, community programs, and internal teams to strengthen continuity of care and reduce service gaps.
- Contributed to a 12% reduction in recidivism in 2019 through consistent service coordination, follow-up, and resource connection for high-need clients.
- Entered and maintained client assessments, progress notes, service plans, referrals, and related documentation in electronic health record systems, including Credible.
- Led cross-training support for staff across divisions, improving process consistency and reinforcing compliance with legal and departmental policies.
Head Start Teacher - Union County Community Action - Monroe, NC
(2017-09 - 2018-02)
- Supported academic, social, and developmental progress for 20 pre-kindergarten students through lesson planning, classroom management, family communication, and inclusive curriculum delivery.
- Collaborated with district-level staff, school leadership, and families to create supportive learning environments and maintain accurate classroom documentation.
Teacher Assistant - Charlotte-Mecklenburg Schools - Charlotte, NC
(2015-11 - 2016-04)
- Supported classroom instruction, student engagement, behavior monitoring, attendance follow-up, learning materials, and accurate school records.
- Reinforced student self-esteem, peer interaction, and daily classroom routines while assisting teachers with documentation and learning activities.
Case Manager - Western Tidewater Community Services Board - Suffolk, VA
(2007-04 - 2015-04)
- Delivered long-term community-based case management, intake assessments, home visits, referrals, progress reporting, provider coordination, and Medicaid/licensure documentation support.
- Completed monthly progress reports, maintained client data files, and coordinated treatment provider communication to support consistent service delivery.
- Reinforced client living skills through home and community-based follow-up while developing action plans that supported rehabilitation and reduced recidivism risk.
