Kimberley Charles

Business Psychology and Industrial/Organizational Psychology practitioner-scholar with 9+ years of professional experience applying psychological theory, social science research methods, and evidence-based practices to workforce and organizational challenges across federal, defense, and consulting environments. PhD in Business Psychology with expertise in job analysis, personnel assessment and selection, training and development, performance assessment, organizational behavior, survey research, workforce analytics, and program evaluation. Experienced conducting quantitative and qualitative research, statistical analysis, and translating theory and empirical findings into practical organizational applications.

Committed to student-centered learning and connecting graduate-level psychological concepts with real-world HR and organizational challenges.

Senior Technical Writer at Helm Point Solutions (2026-04 – Present)

• Research and translate complex technical, cybersecurity, policy, and artificial intelligence concepts into structured educational and technical content for diverse professional audiences.
• Develop role-based training documentation, learning resources, SOPs, and instructional guidance supporting employee learning, knowledge transfer, and compliance.
• Collaborate with subject-matter experts and cross-functional stakeholders to identify learning requirements and translate technical knowledge into clear and accessible instructional materials.
• Support the implementation of AI-enabled technologies and Large Language Models (LLMs), including development and evaluation of prompts and AI-supported knowledge resources.
• Review and interpret organizational policies, governance frameworks, and technical requirements to ensure instructional and technical materials remain accurate and aligned with organizational standards.
• Develop knowledge-management resources across enterprise platforms to improve information accessibility, employee learning, onboarding, and organizational knowledge transfer.
• Apply organizational psychology and process-improvement principles to assess user needs, identify workflow barriers, and improve employee and organizational experiences.

Human Capital Consulting Manager (I/O Psychologist) at Deloitte Consulting LLP (2022-01 – 2026-04)

• Applied Industrial/Organizational Psychology principles and evidence-based research methods to complex talent management, workforce development, employee assessment, and organizational effectiveness challenges within federal environments.
• Conducted job analyses across human resources, security, and other occupational roles to identify job responsibilities, competencies, knowledge, skills, abilities, and workforce requirements.
• Supported strategic talent management initiatives through personnel assessment, job analysis, organizational effectiveness, and training and program evaluation.
• Led the design and evaluation of a large-scale federal training and performance assessment program, ensuring alignment among learning objectives, knowledge, skills and abilities (KSAs), performance expectations, and job qualification standards.
• Applied quantitative and qualitative research methodologies to evaluate organizational and program effectiveness and develop evidence-based recommendations for employee promotion and readiness programs.
• Developed and analyzed employee climate and workforce surveys, translating findings into recommendations addressing organizational change, talent mobility, employee communications, and organizational effectiveness.
• Led analysts in conducting workforce and assessment data analysis using Excel and SPSS and developing analytical reports and visualizations using Tableau, Power BI, and Visio.
• Applied instructional design and adult-learning principles to improve employee experiences within training, promotion, and performance programs.
• Translated research findings and complex workforce data into executive presentations and evidence-based recommendations for senior organizational leaders.
• Advised leadership on workforce change, organizational development, employee communications, and human capital strategy.

I/O Psychology Apprentice / Executive Assistant at Raytheon Technologies (2020-06 – 2022-01)

• Conducted quantitative and qualitative organizational research supporting leadership development, workforce effectiveness, and organizational behavior initiatives.
• Assisted with the design and evaluation of training and development programs, collecting and analyzing information through surveys, interviews, and performance measures.
• Translated workforce experience, certifications, and skill requirements into structured competency frameworks supporting employee development and workforce planning.
• Synthesized research findings into analytical reports and executive presentations, translating empirical findings into practical organizational recommendations.
• Supported talent development, organizational research, and process-improvement initiatives.

Mission Manager / Training & Development Lead at U.S. Navy (2016-03 – 2020-05)

• Led training, learning, and professional development programs for military and civilian personnel across operational environments.
• Designed structured learning curricula and onboarding resources for newly assigned Sailors, supporting successful integration, role understanding, and operational readiness.
• Designed and implemented training assessments and performance evaluations to measure knowledge acquisition, skill development, and workforce capability.
• Conducted program evaluations and workforce assessments to measure training effectiveness and identify evidence-based opportunities for curriculum improvement.
• Collected and analyzed performance data to identify learning trends, capability gaps, and opportunities to improve training and development programs.
• Provided career counseling, coaching, and mentorship supporting professional development, retention, and leadership readiness.
• Delivered instructional briefings, analytical presentations, and workforce development reports to personnel and leadership.

PhD in Business Psychology – The Chicago School of Professional Psychology

Master of Public Administration in MPA – Keller Graduate School

Bachelor of Science in Psychology – University of the West Indies