Kimberly A. Scott

Versatile and dependable professional with over 20 years of experience across Remote Customer Support, Medical Administration, and Clinical Care. Managing high-volume workloads, maintaining HIPAA compliance, and delivering exceptional service in both remote and face-to-face environments.

Remote Customer Service Representative - Cleaning B's - Remote

(2013-01 - 2024-12)

• Managed multi-channel customer support (phone and live chat) for over a decade, consistently resolving complex service issues and maintaining high retention.
• Oversaw digital payroll data entry and maintained meticulous company records.
• Coordinated complex scheduling for service teams, ensuring peak operational efficiency.

Administrative Assistant - American Legion Post 19

(2001-01 - 2014-12)

• Provided high-level administrative support and managed organizational records.
• Acted as the primary point of contact for members, handling inquiries with professionalism and a service-first mindset.

Personal Care Assistant - K+A Medical

(2005-01 - 2007-12)

• Delivered essential daily living assistance to patients in home-care settings.
• Ensured full compliance with HIPAA standards while handling sensitive health information.

Clinical Support - Hilton Head Regional Medical Center - Hilton Head, SC

(1989-01 - 1990-12)

• Provided foundational clinical support and assisted medical staff in high-volume hospital environments.

Clinical Support - Logan General Hospital - Logan, WV

(1987-01 - 1988-12)

• Provided foundational clinical support and assisted medical staff in high-volume hospital environments.

Phlebotomy Certification - Phlebotomy - Boone Vocational & Technical School (1986-01 - 1988-12)

Medical Lab Tech Certification - Medical Laboratory Technology - Boone Vocational & Technical School (1986-01 - 1988-12)

High School Diploma - Chapmanville High School (1986-12)