Case Manager at Connections Health Solutions (2024-07 – Present)
- Facilitate admission intakes, educating and informing individuals and their families about consents for treatment and authorizations for use and disclosures.
- Collaborate with the Interdisciplinary Treatment Team to develop and implement individualized, person-centered Treatment Plans appropriate for brief intervention.
- Actively coordinate care and provide referrals to ensure services are aligned with both facility staff and external providers.
- Identify and address gaps in service needs, making appropriate recommendations to meet the individual's needs upon discharge.
- Collaborate with the interdisciplinary treatment team to engage with, monitor, and communicate with individuals and their families, ensuring safety and meeting their needs during the discharge process.
- Maintain accurate clinic records, documenting all activities related to service delivery, including brief interventions, coordination of care, discharge planning, and treatment planning.
Supervisor, Case Manager/ Certified Peer Support Specialist/Registered Counselor at Downtown Emergency Services Center (2015-01 – 2024)
Case Manager Supervisor, I worked on a crisis and stabilization unit. Patients are assessed in the observation unit for 72hrs, then they can transfer where clients can stay for up to fourteen days. I was responsible for all three programs on the night shift.
Collaborate with my team and other managers, daily shift reports, timesheets, assessments, maintain and document employee files, audits, write declarations, performance reviews, and orient inexperienced staff to policies and procedures. I would also go on outreach with the crisis team, when short staffed, or backed up. I also would provide patients with transportation to appointments, or to hospitals to get the client medically cleared when necessary.
- Work closely with community members such as police departments, fire departments, hospitals, emergency services, mental health facilities, and substance abuse treatment facilities, DSHS and Social Security.
- Supervise the night shift Mobile Crisis Team, who are dispatched into community, when police or fire call. If someone is experiencing a mental health crisis, substance abuse crisis, or just experiencing a homeless crisis, we are there to help.
- Supervise, train, and teach case management skills, documentation, and provide support for new employees who are new to the field of crisis work.
- Completing psychosocial evaluations, intakes, discharges, and going out in the field to meet with police/fire for emergencies out in the communities we serve.
PATH Team Member, Homeless Outreach Case manager, Certified Peer Counselor at Comprehensive Life Resources (2011-01 – 2015-02)
- Assist homeless individuals with finding housing, food, and social service resources.
- Establish and maintain positive, productive working relationships with mental health programs, shelter programs, police, Fire, and other local officials, and providers of services and resources to homeless persons.
- Provide transportation and guidance to clients in need, as well as respond to community concerns.
- Provide peer support to consumers one on one based on their individual needs
- Attend support groups, engage consumers in positive activities and promote positive thinking.
- Assist with service paperwork, referrals, applications, and meetings.
Behavioral Health Specialist at Pierce County crisis services (1998-03 – 2005-09)
- Provide client assessment, support in crisis situations. assess the needs of clients who are harmful to themselves and or others or are in any acute crisis and provide stabilization services.
- Assist in medication management, hospital assessments, housing first referrals. Engage clients in helping themselves with wrap around crisis services.
- Also provide food, shelter, and basic necessaries. Case management, drug and alcohol assessments, and referrals based on clinical needs.
Supervisor Non-Profit at Home start (2007-11 – 2015)
- Supervise, coordinate, and implement the duties of all warehouse staff and volunteers.
- Provide new/used furniture and moving services to individuals in need of and in transitional housing programs.
- Pick up and deliver household items such as appliances, furniture, utensils, décor, etc.
- Inspect and prepare items by refurnishing, cleaning, painting, and rebuilding.
- Collaborate with other agencies to make sure donations are being used properly.
COMPREHENSIVE MENTAL HEALTH (1997-09 – 1998-03)
- Crisis Triage services for anyone who is in an acute crisis
- Mental Health and or Chemical Dependency assessments
- Provide clients with individualized treatment plans, WRAP around services
