Kimberly Dingmon

Customer Service Specialist with 15+ years of experience supporting high-volume operations and delivering exceptional service in fast-paced, detail-driven environments. Proven track record of resolving complex customer issues, managing orders and returns, and collaborating across teams to ensure seamless customer experiences. Skilled in communication, problem-solving, and process improvement, with advanced experience in SAP and remote support tools.

Recognized for reliability, responsiveness, and maintaining high customer satisfaction.

Customer Support Specialist | Buyer/Planner | RMA Coordinator II at ASM America Inc. (2006-01 – 2026-01)

• Delivered customer support for order management, returns, and service issues in a high-volume environment
• Resolved customer concerns related to shipping delays, product issues, and billing discrepancies, improving overall satisfaction
• Managed end-to-end RMA process, ensuring timely resolution of returns, warranties, and replacements
• Coordinated with internal teams (engineering, quality, supply chain) to resolve complex service and product issues
• Processed and tracked orders, ensuring accuracy and on-time delivery for customers and stakeholders
• Investigated and corrected discrepancies in orders, invoices, and inventory to maintain service continuity
• Maintained accurate customer and order records in SAP, supporting efficient service and reporting
• Supported process improvements that reduced delays and enhanced response times
• Balanced multiple priorities while maintaining strong attention to detail and responsiveness
• Improved turnaround time on customer returns and issue resolution through process coordination
• Helped reduce service disruptions by proactively identifying and resolving order discrepancies
• Recognized as a reliable cross-functional partner supporting customer satisfaction and operational efficiency

High School Diploma – Whitehall-Yearling High School