Member Support Agent at Central One Federal Credit Union (2025-09 – Present)
- Assist members with savings products, withdrawals, transfers, and account inquiries with a high level of professionalism.
- Resolve disputes and provide guidance on credit union policies, products, and services.
- Open new accounts in compliance with internal procedures and regulatory requirements.
- Perform BSA responsibilities in alignment with the Credit Union's BSA Policy.
- Adhere to all credit union policies, procedures, and regulatory standards.
Claims Adjuster – Property at The Hanover Insurance Group (2024-09 – 2025-09)
- Investigated and evaluated property claims to determine coverage and liability.
- Reviewed reports, estimates, and documentation to assess damages and determine fair compensation.
- Negotiated settlements within authorized limits while maintaining regulatory compliance.
- Delivered timely, professional customer service to claimants and internal partners.
Payroll Administrator at PUMA North America, Inc. (2022-05 – 2024-07)
- Processed weekly and semi-monthly payroll for U.S. and Canadian corporate, retail, and CPG employees.
- Utilized ADP Smart Compliance and Workday to manage payroll activities.
- Set up garnishments and wage supports; reconciled timecards across multiple regions.
- Generated weekly and monthly payroll reports and processed EIBs.
- Supported retail operations with payroll-related inquiries.
- Prepared Canadian Records of Employment and ensured compliance with multi-state payroll regulations.
Electronic Services Clerk at Webster First Federal Credit Union (2021-11 – 2022-05)
- Processed ACH transactions, returns, and originations through EasCorp.
- Managed returned checks, ATM/debit card disputes, and card orders.
- Assisted with daily mail processing and remote/mobile deposit posting.
- Maintained overdraft tolerance programs and supported members and branch staff.
Electronic Payments Department at Digital Federal Credit Union (2012-09 – 2021-02)
- Processed ACH originations, corporate transactions, P2P transfers, A2A transactions, disputes, and stop payments.
- Conducted system testing and validation for core and related systems.
- Supported Bill Pay functions including research and registration issues.
- Managed electronic payment reversals and exceptions with accuracy and efficiency.
