Kimberly Nicole

To work for a well established and positive company, where I can show my exceptional customer service and self motivated skills.

Financial Advisor - Fidelity Investments - Westlake, Texas

(2022-05)

• Provide knowledge to participants about their 401k
• Processed loans, withdrawals and rollovers
• Reviewed submitted documents that were submitted and provided status updates

Customer Service Representative - Prime Therapeutics - Irving, Texas

(2014-07 - 2017-04)

• Answer calls from customers to fill mail delivery prescriptions
• Contacted physicians for prior authorizations
• Processed pharmacy claims for customers

Insurance Agent - Geico - Dallas, Texas

(2013-10 - 2014-07)

• Licensed insurance agent responsible for giving sound advice regarding auto insurance
• Taking payments, sending ID cards and binders
• Adding vehicles and drivers to policies

General Manager - CashMax - Dallas, Texas

(2009-11 - 2013-09)

• Managing the day to day operations such as processing loans
• Overseeing the store contributions, collections and marketing

Credit Advisor - Credit Solutions - Richardson, Texas

(2008-08 - 2009-02)

• Help customer settle their credit debt as low as 20%
• Negotiate with creditors
• Inform customer of ways to save money

Customer Service Manager - EzMoney Payday Loans - Dallas, Texas

(2006-10 - 2008-07)

• Managing store
• Answering active, delinquent and potential client's questions and concerns

Assistant Manager - Colortyme Rent to Own - Desoto, Texas

(2004-04 - 2006-08)

• Make sure the day to day operations were met such as checking inventory
• Filing paperwork
• Marketing and following collections procedures

Justin F. Kimball High School (1997-08 - 2001-05)