Learning Management Systems Administrator, Learning Technology Advisor - Omnicom (Interpublic Group (IPG) McCann Worldgroup) - New York, NY (Remote)
(2023-07)
Led the strategic design, scalability, and governance of global learning ecosystems, translating complex business requirements into secure, high-impact user experiences aligned with corporate goals. Functioned as the core technical authority for end-to-end LMS solutions, complex HRIS integrations, and data-driven learning analytics across multi-platform environments.
- System Architecture & Administration: Managed end-to-end LMS solutions with a focus on intuitive UX, secure role-based permissions, and data-driven analytics across Degreed, Docebo, Cornerstone, and Workday Learning.
- Vendor Consolidation & Cost Optimization: Conducted comprehensive platform gap analyses and vendor consolidation initiatives, reducing redundant systems and saving over $180,000 in annual expenditures.
- Data Migration & Governance: Spearheaded large-scale HRIS migrations and data mapping across Workday, PeopleSoft, Oracle, and internal data warehouses. Restructured user permission matrices to ensure strict PII compliance and data governance.
- Project Management: Directed concurrent, end-to-end LMS deployments, multi-department training initiatives, and project lifecycles from needs assessment through post-launch support using Smartsheet, Zendesk, and ServiceNow.
- Content Strategy & Compliance: Designed, developed, and iterated high-impact multi-modality modules, microlearning, curricula, certifications, and learning plans. Ensured strict compliance with global accessibility guidelines and WCAG 2.1 AA standards using Articulate Rise/Storyline, Canva, Adobe Cloud, HTML, SCORM, and xAPI.
- Technical Writing & Knowledge Management: Streamlined training intake processes and workflows. Authored comprehensive technical user guides, operational playbooks, SOPs, and knowledge base articles as a Technical Writer and Information Architect.
- Training & Adoption: Launched a global ILT/vILT LMS program and delivered virtual and blended training to empower system administrators, content creators, and global end-users. Monitored utilization metrics to deliver actionable insights, significantly improving user adoption.
- Technical Support & Engineering Collaboration: Resolved complex system access and identity authentication issues in direct collaboration with engineering and data teams. Defined system scope and evaluated technical architecture to align workflows with industry standards.
Learning Technology Specialist, Learning & Development Advisor - Intuit (mroads) - California, Utah (Remote)
(2022-01 - 2023-07)
Core Expertise: LMS Architecture (Docebo Super Admin) | Change Management | Data Migration & Governance | Technical Writing & Documentation |UX Writing | Functional Testing & QA | Project & Program Management
- Docebo Super Admin, managing platform configurations, advanced user provisioning, system security, and global operational stability.
- Standardized global Instructor-Led Training (ILT) and vILT operations, creating a unified, scalable ecosystem across complex, blended learning pathways.
- Designed and delivered custom, program-specific learning experiences that mapped advanced technical features directly to corporate educational goals.
- Accelerated instructional design compliance by 85% across all digital training assets by authoring comprehensive playbook and accessibility standard guides.
- Earned Accessibility Champion status, ensuring all digital training materials strictly adhered to global WCAG 2.1 AA standards.
- Authored comprehensive technical documentation, including Docebo implementation playbooks, LMS Super Admin governance guides, and end-to-end functional testing matrices.
- Developed technical specifications and architecture frameworks for Google Shared Drive deployments and engineering team knowledge bases.
- Applied UX writing principles to customer-facing interfaces to optimize user messaging, interface copy, and platform navigation clarity.
- Created end-to-end project scoping documents, operational roadmaps, and visual workflows using Lucidchart and Wrike project management tools.
- Supported cross-functional engineering teams through complex data migrations, providing hands-on technical support, strategic data validation, and structural documentation.
- Managed Google Workspace Shared Drives as Lead Administrator, designing secure folder hierarchies, granular access controls, and data sharing protocols for technical business units.
- Engineered advanced Docebo automations to eliminate manual administrative workflows, utilizing Workato Automation Pro I & II certifications to deploy custom MS Teams integration recipes.
- Designed data-driven functional testing matrices to analyze system testing cycles, identify critical organizational skill gaps, and build targeted training initiatives.
- Spearheaded change management workflows and rapid content iteration strategies to keep critical technical training assets evergreen and compliant.
- Led end-to-end platform implementation workshops to upskill internal instructional designers, stakeholders, and content developers on LMS capabilities.
- Facilitated weekly Learning Technology Team Office Hours, delivering live technical training, system features demonstrations, and executive stakeholder enablement sessions.
- Built Docebo automations to reduce manual workflows.
- Achieved Workato Automation Pro I & II certifications (MS Teams integration recipes)
- Created project scoping and project plans.
- Designed lucid chart workflows.
- Experienced project management (Wrike)
- Identified gaps, solutions, and recommendations.
- Excellent stakeholder and cross-team collaboration to build and deliver end-to-end learning program experiences.
- Led weekly Learning Technology Team Office Hours training and demos.
- Successfully delivered multiple complex LMS projects and programs.
- Voted #customerobsession team members
- Part of Intuit's Brandon Hall 2022 award-winning Sales Learning and Development Team
- Co-led winning Docebo inspire Award
- Badged Accessibility Champion
- Completed GenAI Studio training
Learning Management System (LMS) Super Admin, Technical Facilitator - Qualtrics (Clarabridge) - Reston, Virginia (Remote)
(2018-10 - 2022-01)
Performed Learning Management System (LMS) Super Admin responsibilities end-to-end, day-to-day for internal and external channels and programs to use the platform efficiently and effectively, including vILT, Instructor-led and eLearning courses, training material, users, groups, admin profile permissions, create reports, contribute, and develop quiz and exam questions, platform notifications, change management, problem-solving and troubleshooting. Manage efficiency of the Boot Camp program. Manage and schedule course session offerings and prepare the intelligence platform environments for weekly training.
- Configure, create, and manage workflows, process, groups, rules, learning plans, user enrollments, documentation, notifications, certifications, reports, LMS design and integrations, LMS groups, audiences, courses and learning plans, permissions, content central repository and course updates and reconfigurations.
- Monitor usage, activity, and overall LMS functionality.
- Collaborate and consult with ISDs to deliver UX/UI training experiences.
- Analytical person and troubleshooter of All Things Experience Management and LMS functionality related.
- Facilitated BI SaaS training for hundreds of users to build reports, find insights, and share data stories. Deliver training on configuration, data modeling, change management, and contact center KPIs. Built exploratory reports, deep-dive insights, and dashboards to track ROI and drive action.
- Training includes Configuration Analyst, Report Creator, data topic modeling, categorization, and change management, analytic reporting, and Contact Center reporting and agent coaching.
- Created prominent level, exploratory reports and Analytic, deep-dive Insights that tell the story, quantify sentiment, effort, emotion intensity, KPI metrics, ROI, and business outcomes. Create best-practices widgets and dashboards, implement change management, governance, improve process, enable permission-based reports that engage stakeholders to act.
- Lead day-to-day delivery of customer and partner hands-on, in the tool training, and onboarding using best practices, and a role-based approach.
- CX Analytics Bootcamp Technical Facilitator - led a 2-week intensive CX analytics bootcamp for internal solution engineers and partner teams, driving 100% completion from curriculum design and technical labs to certification exams.
- Analyzed multi-channel data via BI SaaS platforms, aggregating structured operational metrics with unstructured customer voice transcripts, chat logs, surveys, and support emails.
- Delivered measurable ROI insights to senior stakeholders, establishing data-driven change-monitoring frameworks that quantified business impact and guided product strategy.
- Critical thinker, adaptive learner.
- Remote collaboration expert.
- Configured data analytics, BI Analytic SaaS product.
- Voted #customerobsession team members
- Part of Intuit's Brandon Hall 2022 award-winning Sales Learning and Development Team
- Co-led winning Docebo inspire Award
- Badged Accessibility Champion
- Completed GenAI Studio training
Senior Project Manager - Tech 2000 Inc - Reston, Virginia
(2011-11 - 2018-10)
- Strategic Business Partner. Managed SME resource placement and end-to-end global training deliveries for elite, new-hire training, and exam certification programs for Fortune 500 technology partners.
- Deep expertise in custom LMS platforms (Totara, Moodle), communication integrations, and system administration.
- Data-driven decision maker utilizing research, user feedback, and data foundations to measure product performance and identify recurring issues.
- Managed global SME resources, external vendors, and high-value customer relations.
- Owned end-to-end product strategy and roadmaps for software applications and custom internal/customer-facing LMS platforms (Totara, Moodle), managing the full lifecycle from discovery and concept through iterative delivery, launch, and continuous improvement.
- Seamless collaboration with engineering, design, cross-functional teams, and business stakeholders to prioritize and deliver new software products, app enhancements, SQA testing, bug/issue resolutions, and change management.
- Built alignment across global teams with competing priorities, leading product discussions with technical resources and senior leaders while managing multi-module programs and ILT training projects with budgets exceeding $100K–$350K.
- Utilized customer insights, data, and user feedback to identify friction points, validate product opportunities, and define project objectives that delivered the greatest business and employee impact.
- Managed internal platform administration, problem-solving, and troubleshooting, defining the processes needed to understand user demand, track system performance, and deliver actionable operational insights.
- Partnered with Fortune 500 technology business partners and support operations to manage SME resource placement, contract and SOW negotiations, and end-to-end global training deliveries.
- Drove business growth and retention by executing a successful Land, Adopt, Expand, Renew sales cycle, consistently securing annual contract renewals.
- Applied Agile and Waterfall project management methodologies to monitor, adapt, and steer high-stakes projects to successful outcomes, conducting post-launch debriefs, risk management, and lessons-learned reviews.
