Training & Enablement Specialist at ConnectedView (2022-01 – Present)
- Develop and maintain end-user documentation, including help articles, training guides, and video tutorials for a SaaS CRM platform serving 1,000+ organizations
- Create scalable learning content supporting 2,000+ users annually, improving product adoption and reducing repeat support inquiries by ~10%
- Partner with Product and Customer Experience teams to identify documentation gaps and ensure accurate, comprehensive content for new features and releases
- Lead development of a structured certification program, including content design, implementation, and continuous improvement
- Review, edit, and standardize content to ensure clarity, consistency, and alignment with internal quality guidelines
- Collaborate with cross-functional stakeholders to manage content projects, track deliverables, and maintain timelines in a fast-paced environment
- Analyze user feedback and support trends to refine documentation and improve content effectiveness
Donor Relations Manager at Volunteers in Medicine Clinic (2019-01 – 2022-12)
- Developed clear, audience-focused communications and materials to support fundraising campaigns and donor engagement
- Coordinated content creation across multiple channels, ensuring consistency and alignment with organizational goals
- Managed timelines and deliverables for campaigns and events, collaborating with internal stakeholders
Owner/Interior Designer at Resort at Home (2010-01 – 2019-12)
- Created client-facing documentation, design plans, and project materials to communicate complex concepts clearly
- Managed multiple projects simultaneously, coordinating timelines, vendors, and deliverables
- Translated client requirements into structured plans and actionable outputs
Engineer/Project Manager at Florida Power & Light (2006-01 – 2010-12)
- Produced technical documentation and reports supporting large-scale construction projects
- Coordinated cross-functional teams to ensure accurate communication of project requirements and updates
- Managed timelines, deliverables, and compliance documentation in a highly regulated environment
Membership Director at Dolphin Research Center (2002-01 – 2006-12)
- Developed communication materials, program content, and engagement resources for membership programs
- Coordinated campaigns and events, managing messaging and delivery across stakeholders
Special Projects Coordinator at City of Tamarac
- Wrote, secured and administered grants supporting fire and police departments
Administrative Director at Maximum Dance Company
- Managed fundraising, marketing, and operations for an international arts organization
Development Director at Resource Conservation & Development
- Led grant writing and public relations for federally supported community programs
