Kimberly Sherwood

Dedicated Assistant Manager and Notary Public with over 4 years of experience in retail operations, shipping and logistics, customer service, and team leadership. Proven ability to manage daily business operations, train employees, resolve customer concerns, stay highly organized, and complete tasks accurately by required deadlines.

Assistant Manager at The UPS Store (2022-09 – Present)

• Supervise daily store operations in a high-volume shipping and retail environment.
• Train and support team members to ensure efficient operations and excellent customer service.
• Process domestic and international shipments through UPS, USPS, and other carriers.
• Manage mailbox accounts, renewals, mail forwarding services, and customer records.
• Perform administrative and bookkeeping duties, including reports and documentation.
• Coordinate inventory management and ordering of store supplies.
• Process Amazon Returns, Happy Returns, and other return programs.
• Handle cash management, payment processing, and balancing procedures.
• Resolve customer concerns professionally and efficiently.

High School Diploma – Grad Solutions (2023)