Kimberly Stephens

Customer-focused professional with extensive experience in high-volume call center environments, healthcare support, and customer service. Proven ability to manage multiple systems, handle complex inquiries, and document interactions accurately. Strong background in resolving customer concerns, maintaining confidentiality, and delivering consistent, professional service.

Senior Medical Security Officer - State of New Jersey

(2020-12)

• Communicate with patients, visitors, and staff to address concerns and provide support.
• Document incidents, interactions, and reports accurately in compliance with regulations.
• Manage multiple responsibilities in a fast-paced healthcare environment.
• Maintain confidentiality while handling sensitive information.
• Resolve issues and escalate concerns when necessary.

Hairstylist / Licensed Cosmetologist - Self-Employed - New Jersey

(2018-10 - 2020-12)

• Managed client scheduling, records, and daily operations.
• Provided customer service and resolved client concerns.
• Maintained detailed service documentation and client history.

Hair Stylist - Timeless Hair Gallery - Trenton, NJ

(2016-11 - 2018-10)

• Delivered customer service and maintained client records.
• Managed appointments and client communication.

Customer Service Representative (Call Center) - Aerotek / Cenlar (Mortgage Processing) - Ewing, NJ

(2015-07 - 2015-08)

Customer Service Representative (Call Center) - Coaster Company of America - Dayton, NJ

(2011-08 - 2014-01)

Customer Service Representative (Call Center) - Educational Testing Services

(2009-04 - 2009-12)

Customer Service Representative (Call Center) - Medimedia

(2010-01)

• Handled 100+ calls per day in high-volume call center environments.
• Assisted customers with inquiries, billing, and service issues.
• Entered 20–30 orders daily into internal systems with accuracy.
• Resolved complaints and escalated complex issues when needed.
• Navigated multiple systems simultaneously to complete tasks efficiently.

Cosmetology - Cosmetology - Empire Beauty School (2016)

Coursework - Mercer County Community College

Diploma - Trenton Central High School