Kimberly Westbrook

Customer-focused professional with experience supporting people in care and education settings, handling phone inquiries, resolving concerns, and maintaining accurate records. Brings strong communication, de-escalation, data entry, and computer skills with a background in fast-paced service environments. Ready to support customers remotely with empathy, professionalism, and organized follow-through.

Caregiver - Maple Cottage - Hendersonville, TN

(2022-09)

• Supported residents with daily needs while maintaining accurate notes and following care procedures.
• Responded to requests promptly and communicated concerns clearly to staff and families.
• Handled sensitive information with professionalism in a fast-paced care setting.
• Built trust with residents through compassionate service and consistent follow-through.

Patient Care Technician - Maple Cottage Assisted Living - Hendersonville, TN

(2022-09)

• Answered call lights quickly and responded to patient and family needs with care.
• Reported changes in patient condition promptly to support timely follow-up from nursing staff.
• Collected specimens and completed basic support tasks while following established protocols.
• Provided calm communication and emotional support during difficult situations.

Daycare Teacher - Angela's Care and Learning Center - Columbus, MS

(2013-01 - 2022-01)

• Communicated regularly with parents about student needs, progress, and daily concerns.
• Managed classroom routines, resolved conflicts, and maintained a safe learning environment.
• Organized activities, records, and materials to keep daily operations running smoothly.
• Worked closely with coworkers to support families with clear and respectful service.

Laborer - American Power Source - Columbus, MS

(2010-04 - 2012-11)

• Followed production instructions carefully while maintaining quality and consistency.
• Identified material issues and supported efficient workflow through strong attention to detail.
• Worked safely and reliably during long shifts in a manufacturing environment.

Laborer Operator - Weyerhaeuser - Millport, AL

(2006-04 - 2010-08)

• Operated equipment and completed production tasks while following safety standards.
• Coordinated with team members to maintain workflow and resolve day-to-day issues.
• Inspected work areas and equipment to support safe and organized operations.

Substitute Teacher - ICS - Caledonia, MS

(2008-12 - 2010-04)

• Delivered instruction and supported students in a structured classroom setting.
• Adapted quickly to different assignments while maintaining clear communication and order.
• Assisted students with varied needs and promoted a respectful learning environment.

Some College - Political science - Rust College (1996-01 - 2003-05)

High school diploma or GED - Caledonia High School