Kimbley Heard

Compassionate LIHTC/ Housing Occupancy Technician motivated to positively impact program and operations and participant success with diligent support.

Traveling Compliance Specialist at Solidago Residential Services (2023-05 – Present)

• Person to person customer service, assuring that all files are complaint with TDHCA
• Teaching compliance rules to new hires
• Assisting in TDHCA file audit preparations
• File calculations, and all things compliance

Housing Occupancy Technician at City of Mesquite, TX (2021-11 – 2023-05)

• Person to person customer service, answer in and all question concerning the HCV program
• Work closely with director and manager to ensure case are completed in a timely manner
• Juggle multiple projects and task to ensure highly quality customer service is given
• Build and maintain strong relationships with clients by successfully resolving issues and responding promptly to phone inquiries

Housing Occupancy Technician at City of Terrell, TX (2014-09 – 2021-11)

• Person to person customer service, answer in and all question concerning the HCV program
• Work closely with director and manager to ensure case are completed in a timely manner
• Juggle multiple projects and task to ensure highly quality customer service is given
• Build and maintain strong relationships with clients by successfully resolving issues and responding promptly to phone inquiries

Criminal Justice – Ashford University (2013-09 – 2015-05)