Kimlyn Shaffer

Dedicated and compassionate healthcare professional with more than 27 years of experience in pharmacy operations, medication administration, patient care, medical assisting, phlebotomy, and behavioral health services.

Licensed Pharmacy

Technician and Certified Medical Assistant with extensive knowledge of insurance authorization, medication safety, clinical documentation, and patient education. Recognized for exceptional customer service, attention to detail, and the ability to thrive in fast-paced healthcare environments while maintaining compliance with HIPAA and regulatory standards.

Traveling Certified Medication Technician | Certified Medical Assistant | Certified Nursing Assistant - Shift Key

(2020-01)

• Administer oral, topical, and prescribed medications while ensuring patient safety and regulatory compliance.
• Monitor patient conditions and report changes in behavior or health status.
• Maintain accurate medication administration records and clinical documentation.
• Process pharmacy claims and coordinate prior authorizations with insurance providers.
• Collaborate with physicians, nurse practitioners, and pharmacies to resolve medication issues.
• Assist with patient education regarding medications and treatment plans.
• Support billing functions and maintain confidential patient information.

Traveling Certified Medication Technician | Certified Medical Assistant - Clipboard LLC

(2021-01)

• Perform DOT and Non-DOT drug and alcohol testing.
• Conduct phlebotomy, vaccinations, vital signs, laboratory screening tests, and diagnostic procedures.
• Prepare patients for examinations and assist providers during treatments.
• Maintain exam rooms, medical equipment, and clinical supplies.
• Complete accurate patient documentation while following HIPAA guidelines.
• Provide exceptional patient service while coordinating front and back office operations.

Registered Pharmacy Technician - Walmart

(2022-08 - 2024-02)

• Assisted pharmacists in preparing and dispensing prescriptions.
• Processed prescription orders, transfers, refills, and medication labeling.
• Managed inventory and monitored medication expiration dates.
• Maintained patient confidentiality and provided excellent customer service.
• Filled approximately 400 prescriptions daily while ensuring accuracy and efficiency.

Registered Pharmacy Technician / Shipper-Packer - Department of Veterans Affairs (VA) Consolidated Mail Outpatient Pharmacy (CMOP)

(2023-02 - 2024-02)

• Prepared and dispensed prescription and over-the-counter medications for mail delivery.
• Operated automated pharmacy dispensing equipment.
• Processed controlled substances and medical supplies following federal guidelines.
• Maintained quality and accuracy throughout fulfillment operations.

Registered Pharmacy Technician | Certified Medical Assistant | Therapeutic Specialist | Phlebotomist | Pharmacy Billing Specialist - Medical University of South Carolina

(2010-11 - 2021-09)

• Provided direct patient care and assistance with activities of daily living.
• Performed phlebotomy, specimen collection, vital signs, and laboratory testing.
• Supported behavioral health patients through therapeutic interventions and milieu management.
• Assisted healthcare providers during examinations and procedures.
• Processed pharmacy billing, insurance claims, and prior authorizations.
• Managed medication preparation, inventory control, and medication distribution.
• Collaborated with interdisciplinary healthcare teams to deliver quality patient care.

Certified Medical Assistant / Certified Medication Tech - Hill Finklea Detention Center

Provides immunization services in the Jail clinic including administration of vaccines, while providing evidence-based education and following clinical guidelines. Ongoing professional development to participate, lead, coordinate, and design a variety of projects to promote optimal health in the communities we serve.

• Ensures compliance with all regulations pertaining to record management (HIPAA).
• Monitors assigned work area's medical inventory, equipment, and durable/ sellable goods, as may be assigned.
• Phlebotomy and other specimen collections.
• Preparing patients for meeting with Providers by taking vitals and reviewing registration/intake paperwork.
• Help coordinate follow-up care by making appointments and initiating referrals. Set up exam rooms; prepare clients for examinations.
• Clean and stock exam and laboratory rooms.
• Provide excellent customer service: in person, over the phone, and virtually. Other duties as assigned.

Human Service Specialist (Therapeutic Assistant) - Medical University of South Carolina

• Delivered direct patient care, supporting residents with ADLs and maintaining a therapeutic environment.
• Applied principles of Applied Behavioral Analysis (ABA) to enhance social, self-help, and academic skills.
• Led unit-based community meetings, ensuring safety and providing emotional support for youth and adults with behavioral health needs.
• Worked closely with families and professionals to implement individualized care plans.
• Managed safety inspections, providing a safe and supportive environment for patients and staff.

Referral Coordinator Counselor (temp) - Medical University of South Carolina To staff cases with the attending physicians or nurse practitioner of complied data faxed or emergency calls from mental health therapists as well as licensed helping professionals within various counties of South Carolina or the United States of America, in order, to provide acute crisis stabilization in a psychiatric hospital for children, adult, and geriatric populations experiencing psycho-social stressors in their lives.

Bachelor of Arts - Human Services - Springfield College

Diploma - Pharmacy Technician - Southeastern Institute

Diploma - Certified Medical Assistant - Centura College