Assistant General Manager - Sonesta ES Suites Fort Lauderdale - Plantation, FL
(2024-02)
- Handle Guest related issues
- Prepare schedule for Employees
- Help with Sales Strategies and negotiation
- Manage Day to Day Operations along with General Manager
- Implement ways to wow the Guest/ Train employees to provide excellent service
- Handle Billing / Invoices, Purchasing for departments (HSK, F&B,Front Office)
- Handles Tax exempt for in-house Guest
- Reconcile third party bookings
- Conducting department meetings when necessary
- Handles payroll, Forecasting, Event planning > coordination with sales
- Handles End of Month corporate report
- Handle hiring for all departments> screening employees etc.
- Responding to reviews made by Guest online
Assistant General Manager - Sonesta Select Columbia - Columbia, MD
(2022-05 - 2024-02)
- Handle Guest related issues
- Prepare schedule for Employees
- Help with Sales Strategies and negotiation
- Handles Bad debt write-offs and correct AR accounts
- Implement ways to wow the Guest/ Train employees to provide excellent service
- Handle Billing / Invoices, Purchasing for departments (HSK, F&B,Front Office)
- Handles Tax exempt for in-house Guest
- Reconcile third party bookings
- Conducting department meetings when necessary
- Handles payroll, Forecasting, Event planning > coordination with sales
- Handles End of Month corporate report
- Handle hiring for all departments> screening employees etc.
- Responding to reviews made by Guest online
- Manage Day to Day Operations along with General Manager
Assistant General Manager - Sonesta ES Suites Columbia - Columbia, MD
(2018-01 - 2022-05)
- Handle Guest related issues
- Prepare schedule for Employees
- Help with Sales Strategies and negotiation
- Handles Bad debt write offs and correct AR accounts
- Implement ways to wow the Guest/ Train employees to provide excellent service
- Handle Billing / Invoices, Purchasing for departments (HSK, F&B,Front Office)
- Handles Tax exempt for in-house Guest
- Reconcile third party bookings
- Conducting department meetings when necessary
- Handles payroll, Forecasting, Event planning > coordination with sales
- Handles End of Month corporate report
- Handle hiring for all departments> screening employees etc.
- Responding to reviews made by Guest online
- Manage Day to Day Operations along with General Manager
Front Desk Manager - Jewel Paradise Cove - Runaway Bay, Jamaica
(2012-09 - 2014-10)
- Scheduling meetings for the frontline department
- Making sure payments are properly process to Guest account
- Create ideas and implement them to make the Guest experience a lasting one
- Greet and meet with Guest in the Lobby
- Doing site tour when schedule
- Meeting goals for the Hotel
Front Desk Supervisor - Club Ambiance - Runaway Bay, Jamaica
(2009-08 - 2011-09)
- Telephone Operating
- Posting charges to Guest account
- Process credit card payments on Guest account
- Make reservation for Guest
- Make schedule in absence of Manager
