Product Staff Service User Experience Designer
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Results-driven Product Service Design Leader with 19+ years of experience in product design and design management, delivering enterprise-scale digital platforms and AI-enabled solutions. Proven expertise leading human-centered design, user and market research, UX strategy, and design systems for complex, regulated environments in healthcare, IIoT, FinTech, and manufacturing-as-a-service. Excel at partnering with product management, engineering, data scientists, clinicians, and cross-functional teams to define product vision, roadmaps, and scalable AI-assisted workflows.
Strong focus on quality, privacy, compliance, cybersecurity, and responsible AI in highly regulated settings.
Apr 2024 - Present
Bloomington, MN · Remote
As Lead Product Service UX (Staff) Designer at Trane Technologies for ThermoKing, I drive the end-to-end digital product experience for an AI/ML-enabled, industrial-grade IIoT platform for the temperature-controlled (HVAC) transportation industry.
With a strong focus on product, service, technology and user-centered design, I lead the industrial service experience strategy — transforming how users interact with the IIoT platform and dramatically improving operational efficiency. By leveraging advanced AI, agentic workflows, and human-AI interaction design, I create intelligent product experiences that automate routine work, augment human decision-making, and simplify complex operations. I deliver an intelligent, scalable PaaS product "TrancKing Next" that optimizes fleet performance, reduces downtime, and enables energy-efficient logistics across multiple transport modes (truck, trailer, rail, marine, and bus).
B.S (BACHELOR OF SCIENCE)
CERTIFICATION: Adobe (Macromedia) Certified Professional – User (Human) Interface Design and Development.
