Kirsten Klim

Compassionate healthcare professional with more than 17 years of experience supporting patients and families across emergency, critical care, cardiology, family medicine, and wound care settings. Skilled in patient advocacy, family support, crisis communication, and collaboration with interdisciplinary healthcare teams. Experienced in providing compassionate care during complex medical situations while ensuring patients and families feel informed, respected, and supported.

Currently pursuing Registered Nurse coursework and completing outdoor emergency response training through National Ski Patrol while serving as a Critical Care Technician.

Critical Care Technician (Part-Time) at Froedtert & the Medical College of Wisconsin (2025-09 – Present)

Provide direct patient care for critically ill patients in the Medical Intensive Care Unit while collaborating with registered nurses and interdisciplinary healthcare teams.

• Obtain vital signs, blood specimens, intake/output documentation, and assist with ongoing patient monitoring.
• Support patient dignity and comfort through mobility assistance, hygiene care, repositioning, and emotional support.
• Assist with wound preparation, dressing changes, drains, catheters, and procedural preparation.
• Provide compassionate communication and support to patients and families during critical care situations.
• Assist with preparation of patients for procedures, surgery, and medical examiner processes.
• Precept and onboard new Critical Care Technicians by providing hands-on training, education, and guidance to support competency, confidence, and safe patient care practices.
• Participate in Critical Care Technician Council, Healthy Work Environment Council, and Safe Patient Handling initiatives housewide.
• Serve as an Epic Superuser supporting documentation accuracy and staff education.

Medical Assistant – Family Medicine, Hyperbaric & Wound Care at Saak Health (2024-09 – 2025-09)

Supported patients in family medicine, cardiology, urogynecology, and wound care settings.

• Scheduled and coordinated patient appointments for treatments, follow-up care, and consultations with physicians.
• Coordinated appointments for patients to speak directly with the physician regarding questions, concerns, and treatment needs.
• Responded to patient emails on behalf of the physician, addressing questions and ensuring appropriate follow-up and communication.
• Coordinated patient transportation to and from appointments and treatments to support continuity of care.
• Coordinated laboratory specimen pickups and ensured timely transport of specimens to the appropriate laboratory.
• Obtained vital signs, medication histories, laboratory specimens, ECGs, and diagnostic testing.
• Answered patient questions, coordinated communication with providers, and assisted with medication requests.
• Assisted with stress testing, IV placement, cardiac monitoring, ambulatory procedures, and urodynamic testing.
• Operated hyperbaric oxygen therapy equipment while maintaining patient safety and comfort.
• Provided education and emotional support throughout treatment and diagnostic processes.

Cardiology Technician (Part-Time) at Froedtert Heart & Vascular Clinic (2022-08 – 2023-10)

• Performed ECGs, obtained vital signs, and prepared patients for cardiac testing.
• Assisted providers with stress testing procedures and monitored patient response.
• Applied Holter monitors, documented results, and communicated findings appropriately.
• Assisted with IV placement for nuclear medicine stress testing.

Emergency Department Technician (OPT) at Froedtert & the Medical College of Wisconsin (2014-01 – Present)

Support patients and families during emergency and critical care situations while promoting comfort, dignity, and safety.

• Precept and onboard new Emergency Department Technicians by providing hands-on training, education, and guidance to support competency, confidence, and safe patient care practices.
• Perform EKGs, obtain blood specimens, insert IVs with and without ultrasound guidance, and assist with emergency procedures.
• Assist with trauma preparation, wound care, lumbar punctures, pelvic examinations, and bedside procedures.
• Provide emotional support and reassurance to patients and families during stressful medical events.
• Collaborate with nurses, physicians, and multidisciplinary teams to deliver timely, patient-centered care.

Patient Care Technician at Froedtert & the Medical College of Wisconsin (2012-08 – 2014-01)

Provided direct patient care following orthopedic surgeries and trauma admissions.

• Assisted patients with mobility, hygiene, comfort needs, and post-operative recovery.
• Obtained vital signs, documented intake/output, and assisted with drains and catheter care.
• Supported nursing staff with patient care needs while maintaining safety and dignity.

Patient Care Technician at Aurora St. Luke's Medical Center (2012-04 – 2012-07)

Supported critically ill cardiovascular patients with daily care needs under nursing supervision.

• Obtained vital signs and collected blood specimens through central lines.
• Assisted patients with mobility, hygiene, comfort measures, and post-operative care.
• Collaborated with nursing staff to provide safe and compassionate patient care.

Psychiatric Technician at Rogers Behavioral Health (2011-10 – 2013-04)

Provided emotional support, encouragement, and safety monitoring for behavioral health patients.

• Facilitated daily goal meetings and supported therapeutic communication.
• Assisted with unit coordination, physician order entry, and administrative responsibilities.
• Helped create a structured and supportive environment for patients.

Lead Business Office Associate Mentor at CarMax Auto Superstore Inc. (2007-03 – 2012-02)

Led and mentored team members while managing daily business office operations.

• Resolved complex customer, finance, and documentation issues through research and communication.
• Trained employees, facilitated meetings, and supported process improvement.
• Coordinated schedules, special events, and administrative responsibilities.
• Recognized as Store Champion five times and received Director's Club recognition.

Registered Nurse Coursework – Waukesha County Technical College (2028)

Certified Nursing Assistant Program – Milwaukee Area Technical College (2011)

General Studies – Brookfield Central High School (2002)