Customer Service Representative at WeWhiten (2025-01 – Present)
- Provided exceptional customer service by promptly addressing inquiries, resolving issues, and ensuring customer satisfaction
- Managed a high volume of incoming calls and emails, consistently meeting or exceeding performance metrics for response time and resolution
- Resolved complex customer complaints by investigating the root cause of the issue and implementing appropriate solutions
- Maintained detailed records of all customer interactions in CRM system for future reference and analysis
- Collaborated with cross-functional teams to escalate unresolved issues and ensure timely resolution for customers
- Developed strong problem-solving skills through analyzing complex situations quickly while maintaining composure under pressure
Stay at Home Mother/Homemaker at n/a (2024-03 – Present)
- Managed daily household responsibilities, including budgeting, meal planning, and scheduling.
- Coordinated and facilitated family activities and appointments.
- Developed strong time management and multitasking skills while overseeing multiple responsibilities.
- Provided educational and emotional support to children, fostering a structured and positive environment.
- Handled conflict resolution, problem-solving, and decision-making in a fast-paced setting.
Babysitting at No company involved (2019-10 – 2024-02)
I cared for children on weekends, and holidays. I engage in solving problems, and multi tasking.
- Provided attentive and nurturing care for children ranging in age from infants to pre-teens
- Engaged children in various activities such as arts and crafts, outdoor play, and educational games
- Ensured the safety of children at all times by closely monitoring their activities and surroundings
- Established positive relationships with both parents and children, fostering a trusting environment
- Prepared nutritious meals and snacks according to dietary restrictions or preferences
- Maintained a clean and organized living space by tidying up after activities and meals
- Assisted with homework assignments, providing guidance and support when needed
- Implemented daily routines including nap times, meal times, and bedtime rituals to promote structure
- Managed multiple children simultaneously while maintaining individual attention for each child's needs
- Communicated effectively with parents about their child's day, highlighting any notable events or concerns
- Responded promptly to emergencies or accidents, administering first aid when necessary
- Demonstrated patience during challenging situations such as tantrums or separation anxiety episodes
Team Member/Cashier at Burlington Stores (2023-09 – 2024-01)
- Provided exceptional customer service by greeting and assisting customers with their inquiries and purchases
- Maintained a clean and organized store environment, ensuring merchandise was properly displayed and shelves were stocked
- Operated cash registers accurately, handling transactions efficiently while maintaining a high level of accuracy
- Assisted in receiving and unpacking merchandise shipments, verifying quantities against purchase orders
- Handled customer complaints or concerns promptly and professionally, resolving issues to ensure customer satisfaction
- Assisted in training new team members on store policies, procedures, and product knowledge
- Received multiple positive customer feedback ratings highlighting excellent communication skills
- Maintained accurate cash handling procedures, balancing registers at the end of each shift without discrepancies
Call Center Representative at Convey Health Solutions (2023-01 – 2023-05)
- Provided excellent customer service by addressing inquiries, resolving complaints, and ensuring customer satisfaction
- Demonstrated strong product knowledge to effectively answer questions and provide accurate information to customers
- Maintained confidentiality of sensitive customer information according to established data protection guidelines
- Consistently met performance goals, including average handling time, resolution rates, and customer satisfaction scores.
- Demonstrated strong communication, problem-solving, and multitasking skills in a fast-paced environment.
Assistant Manager at Nizhoni hair studios (2021-09 – 2022-06)
I greet customers, I also make sure to make a clean environment. I clean after every client. I also have had time to learn how to speak to customers, when things are a bit tense.
- Assisted in the management of daily operations, ensuring smooth and efficient workflow
- Conducted regular inventory checks to maintain accurate stock levels and minimize loss due to shrinkage
- Resolved customer complaints or concerns promptly, ensuring high levels of customer service at all times
- Managed cash handling procedures, including opening/closing registers, preparing deposits, and reconciling discrepancies
- Monitored employee performance through regular evaluations, providing constructive feedback for professional development
- Ensured compliance with health & safety regulations by conducting regular inspections and implementing corrective actions when necessary
- Managed inventory levels, ensuring adequate stock availability while minimizing excess or obsolete items
- Developed and implemented staff training programs to enhance product knowledge and improve customer service skills
