Kisha Romain

Detail-oriented customer service and administrative professional with several years of experience in hospitality and healthcare environments. Skilled in front desk operations, guest relations, scheduling, payment processing, cash handling, billing support, and resolving customer concerns in fast-paced settings. Proven ability to work independently, maintain accurate records, balance transactions, and provide exceptional service while managing multiple priorities.

Seeking to leverage strong organizational and customer service skills in a Hotel Night Auditor position.

Office Manager / Front Desk Coordinator at Physical Therapy Practice (2024-01 – Present)

Manage daily front desk operations for a busy outpatient physical therapy office.

• Schedule appointments and coordinate patient calendars while maintaining accurate records.
• Collect patient payments, process transactions, and assist with billing-related inquiries.
• Verify information, maintain documentation, and ensure compliance with office procedures.
• Answer multi-line phones, respond to questions, and direct calls appropriately.
• Serve as the primary point of contact for patients, providing a welcoming and professional experience.
• Resolve scheduling conflicts and address patient concerns efficiently.
• Assist with office organization, cleanliness, and operational support to maintain a smooth workflow.
• Handle confidential information with discretion and professionalism.
• Work independently while prioritizing multiple responsibilities throughout the day.
• Consistently recognized for reliability, organization, and patient satisfaction.
• Successfully manage high-volume scheduling, payment collection, and administrative tasks simultaneously.

Team Lead Server at Carmine's Italian Restaurant

Delivered exceptional customer service in a high-volume restaurant serving hundreds of guests daily.

• Assisted in supervising and supporting service staff during peak operating hours.
• Handled cash, credit card transactions, and payment reconciliation with accuracy.
• Managed guest concerns professionally and resolved issues to ensure customer satisfaction.
• Trained and mentored new team members on service standards and operational procedures.
• Coordinated with management and kitchen staff to maintain efficient service flow.
• Demonstrated strong attention to detail while balancing multiple tables and priorities.
• Maintained professionalism and composure in fast-paced, high-pressure environments.
• Promoted to Team Lead based on performance, leadership, and reliability.
• Developed strong communication, problem-solving, and guest-service skills transferable to hospitality operations.

Associate's Degree – St. Francis College