Customer Success Leader
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12+years of Customer Success Leadership working for SaaS companies - Startup and established firms. Expertise is retention, adoption and expansion strategies with a focus on business growth.
12+Years of Customer Success Leadership leading teams of 5-50 for start up to established SaaS companies. Global experience managing teams and customers including BPO call center offshore. Set up CS teams from scratch including playbooks, process, tools and scaled into large teams. Expertise in retention, adoption and expansion with focus on revenue and business growth.
MBA - Business Administration
