Kiura Edgar

Results-driven customer service professional with 4+ years of experience in call center operations and retail environments. Consistently exceeds performance metrics while maintaining 95%+ customer satisfaction scores. Proven ability to resolve complex issues, adapt quickly to new technologies, and thrive in fast-paced settings.

Raising canes

(2026-05)

• Drive thru and front counter
• Multi tasking
• Money handling

Call center agent - Afni - Tucson Arizona

(2026-02 - 2026-04)

Assisted Verizon customers with day to day things , assisted with billing and sales .

Call Center Agent - Alorica - Tucson, AZ

(2024-04 - 2024-11)

• Managed 60+ daily customer interactions with 95%+ quality scores and 85% first-call resolution rate
• De-escalated high-tension situations and achieved 98% customer satisfaction rating
• Mastered multiple CRM platforms and maintained accurate documentation per compliance standards
• Collaborated cross-functionally to resolve escalated issues and improve operational processes as Tier 2 support

Team Member - Culver’s - Tucson, AZ

(2023-01 - 2024-01)

• Processed 100+ transactions per shift with 99% accuracy in high-volume restaurant environment
• Maintained strict food safety compliance and contributed to successful health inspections
• Reduced customer wait times by 15% through optimized workflow collaboration
• Trained new team members on POS systems and customer service procedures

Retail Sales Associate - Michaels - Tucson, AZ

(2021-08 - 2021-12)

• Provided product expertise and processed transactions efficiently using POS systems
• Managed inventory control, merchandise stocking, and store presentation standards

High School Diploma - Sahuaro High School (2021-03)