Km_freeman@hotmail.com

Licensed Clinical Social Worker and behavioral health leader with more than 16 years of experience leading clinical operations, multidisciplinary behavioral health teams, telehealth implementation, quality improvement, policy development, and evidence-based care across outpatient, hospital, crisis, school, and private practice settings. Experienced directing operations for an 8-provider behavioral health practice, recruiting and onboarding clinicians, developing clinical workflows, optimizing EMR processes, facilitating peer case review, and partnering with psychiatric providers to improve patient outcomes, regulatory compliance, and operational performance.

Co-Owner | Director of Clinical Operations & Licensed Clinical Social Worker - Be Well Psychiatry & Counseling

(2025-06)

• Provide executive leadership for a multidisciplinary behavioral health practice supporting 8 licensed providers.
• Lead clinical operations, workflow optimization, quality improvement initiatives, and operational planning.
• Collaborate with psychiatric providers to ensure evidence-based care, regulatory compliance, and coordinated treatment.
• Interview, recruit, and onboard licensed clinicians while supporting practice growth.
• Partner in EMR optimization, documentation standards, and workflow improvements.
• Provide consultation on complex clinical cases while maintaining a clinical caseload.

Co-Owner | Director of Clinical Operations - Renewed Mind Psychiatry & Counseling

(2019-02 - 2025-05)

• Co-founded and helped grow a multidisciplinary psychiatry and counseling practice.
• Directed day-to-day clinical operations for an 8-provider behavioral health organization.
• Developed organizational policies, procedures, documentation standards, and clinical workflows.
• Led implementation of telehealth services during COVID-19 to maintain uninterrupted patient care.
• Interviewed, hired, and mentored clinicians while overseeing onboarding and operational readiness.
• Facilitated peer case review meetings and interdisciplinary collaboration.
• Supported EMR implementation and optimization to improve efficiency and documentation quality.