Kobina Amoo

Results-driven restaurant and business operations executive with more than two decades of progressive leadership experience across restaurant ownership, franchise operations, multi-unit management, business consulting, financial administration, team development, and customer experience. Proven ability to build businesses, lead people, improve operational performance, strengthen profitability, and implement scalable processes across diverse food-service environments. Experienced entrepreneur and restaurant executive with hands-on ownership experience as Co-Founder & CEO of Pattie Lou’s Donuts, a custom-made, made-to-order donut concept.

Combines entrepreneurial leadership with extensive franchise and multi-unit restaurant experience, financial management expertise, and an Executive MBA.

Co-Founder & Chief Executive Officer - PATTIE LOU'S DONUTS

(2017)

Co-founded and lead a custom-made, made-to-order donut business focused on fresh product, customer experience, operational execution, and brand development.

• Developed and helped establish the business model, brand identity, operating processes, and customer-service standards from the ground up. Balance the demands of entrepreneurship, operations, financial performance, staffing, customer service, and long-term business development.
• Achieved an average 30% year-over-year revenue increase through strategic business development, operational execution, and customer-focused growth initiatives.
• Led the growth of Pattie Lou’s Donuts from a single location to seven locations across multiple states, driving multi-unit expansion and scalable business development.
• Developed and maintained strategic relationships with financial institutions, key stakeholders, and high-level executives to support business growth, financial objectives, and long-term partnerships.
• Manage business planning, financial considerations, purchasing, cost control, and operational decision-making.

Chief Operating Officer - PISTOL PIES 2, LLC - Oklahoma

(2015 - 2017)

Led overall operations and financial administration for a Pie Five Pizza franchise organization with approximately 30 employees.

• Directed day-to-day restaurant operations while maintaining focus on sales performance, customer satisfaction, employee productivity, and profitability.
• Recruited, trained, developed, and motivated General Managers and restaurant team members.
• Conducted weekly sales and expense analysis to identify opportunities for improved financial and operational performance. Managed employee payroll preparation and distribution.

Regional Business Consultant - NATIONAL YOUTH SPORTS - Florida & Georgia

(2012 - 2015)

Provided business and financial consulting support while developing strategic relationships throughout business and educational communities.

• Prepared and maintained financial cash-flow reports, income statements, and balance sheets.
• Developed strategic partnerships that expanded and strengthened contractual relationships throughout business and educational communities.
• Worked with multiple school districts and community organizations to support business development initiatives.

District Manager - DOUBLE P CORPORATION - Chicago, Illinois

(2011 - 2012)

Oversaw district-level operations for Auntie Anne's Pretzels and Red Mango restaurant locations.

• Directed managerial operations across multiple restaurant locations.
• Conducted detailed cost analysis to evaluate profit-and-loss performance and budgetary requirements.
• Conducted monthly store audits and inspections to monitor cleanliness, operational standards, and cost accuracy.

Area Manager - QUIZNOS - Houston, Beaumont & Katy, Texas

(2009 - 2011)

Managed operational initiatives and franchise relationships across a territory of more than 30 individual restaurant locations.

• Integrated Quiznos programs, operating standards, and corporate initiatives across 30+ individual store operations.
• Partnered with franchise owners, restaurant managers, and team members to identify opportunities for growth and operational improvement.
• Conducted quarterly training seminars, webinars, and conference calls with restaurant management personnel.

Interim Operator - CHICK-FIL-A - Dallas, Texas | Pittsburgh, Pennsylvania | Denver, Colorado

(2005 - 2009)

Selected to serve as part of a specialized task force focused on improving performance and generating growth within under-performing new restaurant locations.

• Trained and closely monitored team members and managers to improve sales performance, operational processes, and customer satisfaction.
• Increased Guest Satisfaction Index from 86% to 92% within four months.
• Developed a strong returning customer base through responsive customer-service practices and prompt resolution of guest concerns.

Executive Master of Business Administration (Executive MBA) - STETSON UNIVERSITY (2015)

Bachelor of Science - Hotel & Restaurant Administration - OKLAHOMA STATE UNIVERSITY (2005)