Operations Supervisor at FedEx (2025-10 – Present)
- Supervise daily inbound and outbound operations within a high-volume distribution facility.
- Lead, coach, and develop a workforce of 20+ package handlers while promoting self-growth, accountability, engagement, and performance.
- Allocate labor resources based on package volume forecasts to maximize operational efficiency and productivity using Lean Six Sigma/QDM (quality driven management) principles.
- Monitor key performance indicators (KPIs), staffing levels, and workflow execution to support service goals by reducing labor costs & maximizing efficiency within assigned area.
- Ensure compliance with company safety standards, operational procedures, and workplace regulations.
- Manage employee scheduling, attendance tracking, timecard approvals, and time-off administration using a Workforce Management System (WMS).
- Conducts routine safety observations, operational audits, and employee coaching to maintain a safe working environment.
- Leads pre-sort safety meetings and ensures site-wide compliance.
- Assess problems, Build solutions, Launch programs, Evaluate outcome.
Amazon DSP Driver at Amazon Flex (2025-03 – Present)
- Efficiently delivered packages to residential and business locations using personal vehicle.
- Managed routes using the Amazon Flex app to ensure on-time deliveries.
- Maintained professional customer interactions and upheld Amazon's delivery standards, proven with sustained excellent driver rating.
General Manager at Augusta Lawn Care Services (2024-08 – 2025-02)
- Directed all day-to-day operations for a growing landscaping business, including overseeing field operations, scheduling employees, dispatching and routing day-to-day field operations, training new employees, launching new locations, customer relations, and workforce management(disciplinary action & hiring).
- Contributed to company success by completing solo projects such as property clean-ups, leaf removals & filling in on maintenance routes when necessary.
- Led and developed a team of up to 8 employees/4 crews, while maintaining high standards for productivity, quality, and customer service.
- SALES: Generated project estimates, secured new business opportunities with cold-calls, warm leads, in person walk- arounds & video estimates.
- Contributed to approximately 40% revenue growth.
- Managed budgeting, monthly P&L, resource allocation, and operational planning to improve profitability and service delivery.
- Resolved customer concerns and maintained exceptional client satisfaction through proactive communication and relationship management.
- Oversaw and performed all fleet and equipment maintenance programs such as but not limited to oil changes, brakes, suspension, diagnoses, wheel bearings, small engine repair & preventative maintenance, to support & reduce downtime.
Landscape Foreman at Bland Landscaping (2023-03 – 2024-08)
- Project Management: Led a crew of 3-4 employees on commercial property routes, ensuring timely and high-quality execution of landscaping tasks such as mowing, trimming, weeding, pruning, mulching, leaf cleanups, aeration, seeding, HOA maintenance, flower installation, etc.
- Efficiency Optimization: Implemented crew process improvements that reduced landscaping time by 15%, resulting in increased team productivity.
- Equipment Expertise: Utilized advanced equipment like Z-turn mowers and string trimmers, ensuring effective and safe operation.
Buildings and Grounds Maintenance at City of Concord (2021-09 – 2023-02)
- Equipment Operation: Operated heavy machinery including zero-turn mowers, bobcats, and chainsaws to maintain public spaces.
- Landscaping: Maintained a high standard for landscape quality through regular upkeep and attention to detail in parks and public spaces.
- Facility Maintenance: Clean and disinfect restrooms, replenish supplies (e.g., soap, toilet paper), and monitor restroom conditions for cleanliness.
- Respond to special cleaning requests, including spills, accidents, or event cleanups.
