Post-Harvest Specialist at Verano (2025-09 – Present)
Regulated Agricultural Processing Facility
- Processed agricultural products by trimming, sorting, weighing, and packaging to meet quality standards
- Tracked materials and waste for accuracy and regulatory compliance, enhancing operational organization
- Maintained inventory records and supported quality control procedures to uphold product integrity
- Supported team operations by organizing storage systems and preparing materials for distribution
- Adhered to strict cleanliness, safety, and operational standards
Operations Team Member at Caring Transitions of Rockville (2025-01 – Present)
- Coordinated logistics for estate sales and donation pickups, collaborating with team members to meet tight deadlines and enhance operational efficiency
- Organized, packed, and transported personal belongings for relocation or donation, ensuring careful handling to protect client assets
- Provided on-site support during client moves and estate clean-outs, maintaining a respectful and supportive environment
- Assisted clients through the downsizing, relocation, and estate clearing process with compassion and professionalism
- Prepared and listed household items for online estate sale auctions, including staging, photographing, and writing accurate descriptions
- Maintained detailed inventory records and donation documentation, facilitating accurate client reporting and transparency
Mover/Laborer at Bellhop Moving (2023-08 – 2024-09)
- Travel to various locations for loading, unloading, homes, apartments, pods, and storage units
- Developed efficient moving strategies by assessing space constraints and item fragility
- Coordinate logistics with customers and apartment staff to ensure smooth transitions during the moving process
- Handle the moving of furniture, home appliances, and miscellaneous items with care and attention to detail
- Performed furniture assembly and disassembly to facilitate the moving process
- Protected furniture and appliances with appropriate wrapping techniques to prevent damage during transport
- Executed careful item transport to ensure damage-free delivery at destination
Customer Service Rep at Centuries/Virginia Department of Motor Vehicles (2022-02 – 2023-01)
- Customer service representative for the Virginia department of motor vehicles
- Coordinated DMV appointments for Virginia residents, ensuring timely access to necessary services
- Issuing one time pins to customers to set up their online accounts
- Educated customers on Virginia DMV service requirements, enhancing their understanding and compliance
Member Support Agent/Social Media Response Rep at ID.Me-McLean (2020-12 – 2021-10)
- Managed and streamlined social media responses for ID.me, enhancing member engagement
- Delivered social media support on ID.me's Twitter account
- Monitoring and Responding to all Idme's direct message and Twitter mentions
- Assisted customers with troubleshooting to identify optimal solutions for verification calls
- Working with members in a timely and effective manner to complete verification
- Communicated effectively with members to resolve verification issues and improve customer satisfaction
- Reviewed and approved identification documents according to Id.me standards
- Escalating customers to other technical support teams for more assistance
- Reporting members with duplicate accounts and potentially false information
- Reporting victims of Fraud
Operations Coordinator at Skip (2019-11 – 2020-09)
- Coordinated overnight operations at Skip warehouse, ensuring smooth workflow and timely deliveries
- Activated map each morning to initiate operations, facilitating efficient routing and resource allocation
- Prepared vans for morning field coordinators, optimizing vehicle readiness for daily tasks
- Monitored daily data to support operational needs
- Engaged with applications such as Skyview, Slack, Airtable, and Tsheets each day to enhance workflow efficiency
- Communicating with companies' contract engineers
Front Desk Agent at Dc Lofty (2019-05 – 2019-06)
- Managed front desk operations, including computer tasks, to maintain efficient guest services
- Checked guests in and out of hostel, ensuring smooth arrival and departure experiences
- Handled phone inquiries, delivering prompt and accurate information to guests
- Assisting guest with various needs
- Processing payment transactions
- Scheduling accommodations via Cloud beds.com
- Conducted routine building maintenance to ensure safety and functionality
- Collaborated with coworkers using Slack for effective communication
Produce/Cut Fruit at Safeway (2017-12 – 2019-03)
- Prepared fruit and vegetables for sale, maintaining high standards of presentation
- Oversaw produce department operations, ensuring quality and freshness of products
- Conducted daily inventory audits
- Recorded daily production data to monitor inventory levels and assist in stock management
- Maintaining a clean and healthy work environment
Customer Service at First Unitarian Church (2013-07 – 2016-10)
- Working Events such as Weddings, Memorials, Banquets, Workshops etc
- Managed beverage service for events, ensuring guest satisfaction and smooth operations
- Setting up Tables, chairs, and other Items for events and services
- Set up AV equipment, including speakers, microphones, projectors, and screens, for seamless event execution
- Supported kitchen efficiency by handling dishwashing and bussing tasks during events
- Running the sound for Sunday Services for a year
- Conducted routine building maintenance to uphold safety standards
