Kouri Simmons

Experienced professional with 10+ years in customer service, nursing assistance, and courier services. Trained IT support professional with hands-on experience in technical troubleshooting, system installation, and user support.

FedEx Contractor Delivery Driver at FedEx Contractor Delivery Driver - Dillion Logistics (2023-12 – Present)

Delivery driver responsible for route preparation, van maintenance, and compliance with state regulations.

• Arrive at the warehouse ready to work by finding appropriate van then grab a scanner then start organizing said van to prepare for route
• Maintaining maintenance on the van by, making sure that the gas tank is full plus all the liquids
• Maintaining the required state street laws as in speed limits

I.T Assistant at New Reach (2022-12 – Present)

IT support professional providing technical assistance and equipment setup for employees.

• Assisting setting up employees emails as well as password assists
• Traveling to help physically set up I.T equipment as needed

Site Coordinator at New Reach (2022-02 – Present)

Coordinates site operations while maintaining client relationships and compliance with professional standards.

• Establishes rapport and positive working relationships with clients while maintaining professional ethics and boundaries
• Maintains accurate records including a written log of safety inspection activities, reports, and correspondence
• Maintain resident confidentiality and comply with code of ethics

Independent Courier at Instacart (2019-12 – Present)

Self-employed courier managing independent contractor business with focus on customer service and efficient delivery.

• Manage independent contractor business with delivery service
• Provide consistently excellent customer service - maintained a 4.9 out of 5 customer rating
• Utilize mobile technology platform to manage multiple service requests
• Communicate effectively with customers and vendors to resolve any fulfillment issues

Team Member at McDonalds (2019-03 – 2019-12)

Fast food service team member focused on customer service, sanitation, and cash handling.

• Provided consistently excellent customer service
• Managed excellent janitorial skills to ensure sanitation in all food prep areas
• Processed customer transactions while maintaining cash security
• Contributed to team effectiveness with remarkable team building techniques

Housekeeper/Nursing Aide at Right at home (2018-01 – 2019-05)

Provided nursing care and housekeeping services to residents in home care setting.

• Provided excellent nursing care to all residents
• Managed excellent janitorial skills to ensure cleanliness in resident rooms
• Displayed excellent listening skills and bedside manners
• Treated all residents and family members with respect and care

Professional Certificate in Google IT Support Professional – Merit America (2022-01 – 2022-01)

Additional Skill Development in Microsoft 365, Windows 10, Spiceworks ticketing system, cloud concepts – Merit America (2022-01 – 2022-01)

Certification in Nursing Assistant – Adult education (2017-04 – 2017-04)