Call Center Agent - Foundation for CA Community Colleges - Bakersfield, CA
(2024-08 - 2024-10)
- Assisted clients with benefits and eligibility inquiries, ensuring accurate information and guidance.
- Researched and routed calls to appropriate resources while maintaining detailed call records.
- De-escalated difficult calls, met performance metrics, and upheld strict confidentiality standards.
Customer Service Representative - Conduent - Bakersfield, CA
(2022-09 - 2024-01)
- Managed high-volume inbound calls, assisting customers with outstanding account balances.
- Provided clear and empathetic communication to address customer concerns.
- Maintained detailed records and ensured accurate account resolution.
Licensed Vocational Nurse - Licensed Vocational Nurse (Various Locations)
(2019-03 - 2022-01)
- Provided patient-centered care in multiple healthcare settings, including long-term care and acute care facilities.
- Coordinated patient information, maintained accurate medical records, and ensured compliance with healthcare policies.
- Effectively communicated with patients, families, and interdisciplinary teams to provide quality care.
Customer Service Representative - Account Control Technology - Bakersfield, CA
(2016-06 - 2018-10)
- Assisted customers in resolving outstanding account balances with professionalism and accuracy.
- Verified and updated contact information while providing clear billing explanations.
- Processed secure payments and maintained confidentiality in financial transactions.
Customer Service Representative - Williams Sonoma - Shafter, CA
(2016-05 - 2017-05)
- Provided customer support for various brands, assisting with order inquiries and scheduling white-glove deliveries.
- Promoted to Online CSR, handling e-commerce customer service and issue resolution.
