Regional Client Communications Coordinator - Windsor Communities - Boston, MA and NYC
(2024-05)
- Manage a pipeline of prospective clients across a regional portfolio, acting as the primary point of contact from initial inquiry through final conversion.
- Guide prospects through a consultative decision-making process, aligning customer needs with best fit communities to drive both satisfaction and conversion while building trust through personalized communication and consistent follow up.
- Monitor and adjust outreach strategies based on prospect behavior, improving response rates and overall conversion performance.
- Consistently meet and exceed sales and conversion targets by effectively managing pipeline activity and prioritizing high-intent prospects.
- Identify trends in prospect needs, objections, and behavior, sharing insights with internal teams to improve sales strategy and customer experience.
- Proactively address prospect concerns, objections, and barriers to conversion by offering tailored solutions and alternative options.
- Contribute to a centralized sales model supporting multiple markets, helping scale consistent customer experience and sales processes across regions.
Sales and Marketing Specialist - Windsor Communities - Boston, MA
(2024-05)
- Delivered high-conversion, consultative tours for prospective residents, tailoring presentations to individual needs while showcasing community value across a portfolio of apartment communities.
- Maintained a 25%+ closing ratio by building rapport, identifying client needs, and guiding prospects through the decision-making process.
- Served as a primary point of contact for prospects, handling follow-ups, objection handling, and application support to drive conversions and ensure a seamless and high-touch customer experience.
- Assisted with property marketing initiatives and resident events to strengthen community engagement and brand perception.
Territory Sales Representative - Fabrizia Spirits - Salem, NH
(2021-11 - 2023-05)
- Managed multi-state B2B sales territory (MA, NH, ME, VT), driving revenue growth through strategic account management and relationship building.
- Developed and maintained long-term partnerships with bar managers, restaurant owners, and retail buyers to increase product placement, reorder volume, and brand loyalty.
- Partnered with distributors to develop sales strategies, coordinate promotions, and expand market presence.
- Consistently met and exceeded quarterly sales targets across all markets through pipeline management and proactive outreach to new and existing accounts.
- Led in-person brand activations and tastings, combining B2B account representation with direct consumer engagement to educate customers, build demand, and encourage customer-driven requests that supported account conversions and product adoption.
