Experienced Professional Open to Any Opportunities
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Experienced Product Manager, Business Analyst, and IT Professional with 15+ years of experience supporting enterprise software, project management, operations, customer solutions, and cross-functional collaboration. I am highly adaptable, detail-oriented, and enjoy learning new skills and industries.
Currently exploring new opportunities across multiple industries and open to expanding my experience into new career paths. Open to full-time, part-time, remote, hybrid, or contract opportunities across administrative support, customer service, operations, healthcare support, hospitality, education, office coordination, recruiting, marketing support, freelance, contractor, and other flexible roles.
Strong background in communication, stakeholder management, problem-solving, documentation, training, and working with both technical and non-technical teams. Known for being dependable, organized, and able to quickly adapt to new environments and responsibilities.
15+ years of experience in Product Management, Project Management, Business Analysis, and IT Support.
Managed enterprise software solutions and implementations for government agencies and customers at Accela, Inc.
Worked closely with stakeholders, developers, and customers to gather business requirements, improve workflows, and deliver software solutions.
Experienced in project coordination, solution deployment, training, documentation, reporting, and customer support.
Strong background in cross-functional collaboration, process improvement, and managing multiple priorities in fast-paced environments.
Previous experience includes Product Manager, Program Manager, Business Analyst IV / Project Manager, IT Consultant, IT Administrator, and Sales Support Engineer roles.
Supported both technical infrastructure and business operations, including system administration, reporting, implementation, and user support.
Bachelor of Science (B.S.) in Management Information Systems
Certifications & Training
Certified Scrum Product Owner (CSPO) – Scrum Alliance
Project Management Professional (PMP) Training – UC Berkeley Extension
Product Strategy Training – Roman Pichler
