Krista

Job objective to take years of leadership and management experience and turn it into a career. Willing to relocate: Anywhere

Guest Services Manager - Holiday Inn - Champaign, IL

(2023-03)

• Full circle desk operations
• Guest relations, concerns and issues
• Cash handling
• Employing staff
• Running multiple computer programs at one time including but not limited to Microsoft Office
• Running the audit revenue and responsible for sending all necessary reports with it to all managers and home office
• Ability to professionally and effectively communicate with guests and employees

Sleep inn and suites front desk night auditor - Grand Forks Sleep Inn and Suites - Jacksonville, IL

(2022-08 - 2023-02)

• Full circle front desk operations
• Upselling services and amenities
• Running audit revenue and responsible for ensuring all managers and home office received it
• Ran multiple computer programs for multiple operations at once including but not limited to Microsoft Office
• Multi tasking with running desk operations, starting breakfast, serving at the bar and cleaning
• All guest communication was through myself overnight as only one employee in the building works overnight

Office manager - Hometown Net/Time To Tan - Jacksonville, IL

(2000-01 - 2009-01)

• Provided Internet, cell phones, computer repairs and tanning on the back side of the building
• Set appointments, answered phones and sent invoices
• Set up invoices through QuickBooks
• Cleaned and serviced I'm ced all tanning beds in the back half
• Trouble shoot possibilities with guests who has issues

Business Administration - Business Administration - Parkland College (2024-01)

Career tech - Career tech - Lakeland Community College (2022-01 - 2023-03)