Guest Services Manager - Holiday Inn - Champaign, IL
(2023-03)
- Full circle desk operations
- Guest relations, concerns and issues
- Cash handling
- Employing staff
- Running multiple computer programs at one time including but not limited to Microsoft Office
- Running the audit revenue and responsible for sending all necessary reports with it to all managers and home office
- Ability to professionally and effectively communicate with guests and employees
Sleep inn and suites front desk night auditor - Grand Forks Sleep Inn and Suites - Jacksonville, IL
(2022-08 - 2023-02)
- Full circle front desk operations
- Upselling services and amenities
- Running audit revenue and responsible for ensuring all managers and home office received it
- Ran multiple computer programs for multiple operations at once including but not limited to Microsoft Office
- Multi tasking with running desk operations, starting breakfast, serving at the bar and cleaning
- All guest communication was through myself overnight as only one employee in the building works overnight
Office manager - Hometown Net/Time To Tan - Jacksonville, IL
(2000-01 - 2009-01)
- Provided Internet, cell phones, computer repairs and tanning on the back side of the building
- Set appointments, answered phones and sent invoices
- Set up invoices through QuickBooks
- Cleaned and serviced I'm ced all tanning beds in the back half
- Trouble shoot possibilities with guests who has issues
