Sales Lead at Vans (2026-03 – Present)
- Lead daily sales floor operations while maintaining exceptional customer service
- Coach and mentor associates to improve sales performance and customer engagement
- Monitor key performance indicators, including conversion and units per transaction
- Execute visual merchandising standards to support brand presentation
- Perform opening and closing procedures, including cash reconciliation and store security
- Serve as Manager on Duty, ensuring smooth daily operations and effective team communication
Shift Supervisor at Starbucks (2025-02 – 2026-02)
Supervised daily store operations in a fast-paced, high-volume environment, ensuring efficient workflow, exceptional customer service, and adherence to company standards.
- Led and supported a team of 8+ baristas by providing coaching, training, and performance feedback to maintain a strong and productive work environment
- Managed cash handling procedures, inventory controls, food safety compliance, and operational tasks with accuracy and attention to detail
- Coordinated floor coverage, delegated responsibilities, and supported team execution during peak business periods to achieve sales and customer satisfaction goals
- Assisted with onboarding and developing new team members, promoting consistency, teamwork, and operational excellence
Back of House Supervisor at Levi's (2024-09 – 2025-01)
Proactively resolve consumer concerns in a manner consistent with company policy and with consumer satisfaction in mind. Partner with store management to set expectations, coach and contribute to an environment that encourages engagement, retention and talent. Supervises store team in the absence of another member of management.
In Store Visual Merchandiser at Tilly's (2023-12 – 2024-07)
- Created and executed strategic visual merchandising plans to elevate brand presentation and enhance the overall customer experience
- Designed impactful window displays, signage, floor layouts, and promotional presentations to increase customer engagement and drive sales
- Organized merchandise placement and store layouts to optimize customer flow and effectively showcase key products
- Maintained visual standards while adapting displays for seasonal launches, promotions, and brand initiatives
Barista / Barista Trainer at Starbucks (2019-07 – 2024-01)
- Provided exceptional customer service by creating a welcoming atmosphere and delivering personalized experiences for every customer
- Prepared high-quality beverages and food items while maintaining speed, accuracy, and consistency during high-volume periods
- Managed customer orders efficiently, answered product questions, and provided recommendations to enhance the overall customer experience
- Collaborated with team members and store leadership to support daily operations, improve workflow, and maintain a positive team environment
- Followed strict food safety, cleanliness, and operational standards to ensure a safe and organized workspace
